When can I shop the New Year Cheer Sale?
Our New Year Cheer Sale begins at 8AM EST on Monday, January 6 and ends at midnight EST on Tuesday, January 7. It will run
for two days only, and just online, so shop early + often!
Can I shop on my phone or tablet?
Yes! You can access our New Year Cheer Sale from any and all internet-capable devices.
How long will it take for my order to process?
Due to a high volume of orders, it may take longer than usual for your order to process. You will receive a shipment confirma-
tion email once your package leaves our warehouse. It may take up to three weeks for your package to arrive on your doorstep.
We promise—it will be well worth the wait!
What’s the fastest way to checkout during the sale?
For the smoothest checkout experience, create an account beforehand. You’ll enter your name, email address, and shipping
information. Be sure to enter a valid US shipping address that can accept packages for up to 2-3 weeks after the sale. Please
double (and triple!) check all your personal information–Lilly Pulitzer® is not responsible for incorrectly entered shipping
addresses. Click here to create your account.
Please note: you will not be able to log into your account between 7-8am on January 6th
I see a charge on my card, but my order is still processing. What’s going on?
If your order has not yet shipped, you’re seeing a pre-authorization charge. We won’t actually charge your card until your order
has shipped. This pre-authorization charge acts as a placeholder to ensure there are adequate funds in your account before
your items are sent out.
I just placed an order, but I want to change a size or color. How can I do that?
Changes or amendments cannot be made to orders that have already been placed, so double-check your order thoroughly
before you confirm your purchase to avoid any issues.
I had an item in my tote, but it disappeared! What happened?
Just because an item is in your tote does not mean it is reserved. You must completely check-out and pay before the product is
unavailable to other shoppers. Due to high volumes of orders, inventory availability is not guaranteed. Shipping is totally free,
so checkout often to get your goodies!
How can I check my order status?
You can easily check your order status by clicking “Order Status” at the very top of our website. Enter your order number (a
6-digit number listed on your Order Confirmation email) and your billing zip code. Click here to check your order status now.
Can I use an International Credit Card to make my purchase?
Please call Customer Service to place your order at 1-888-725-4559 to make a purchase with your international credit card.
Can you ship internationally?
Unfortunately, we cannot ship internationally at this time.
Can I re-route my order to a different address after it has been shipped?
We may be able to change your address after your order has been placed. Please contact Customer Service at 1-888-725-4559
to see if this option is available. Please note re-routing your package will delay the expected delivery date and there is a $12
re-routing fee, so please have your credit card and billing information available when you call.
Can I pay for expedited shipping?
Due to high order volumes, expedited shipping will not be available.
I have a promo code – can I use this on my New Year Cheer Sale purchase?
No, all promo codes are invalid during the New Year Cheer sale.
Your homepage has a countdown clock on it. Am I still logged into my account?
If you logged into your account before the countdown clock appeared, then yes! You are still logged in.
What’s your return policy on New Year Cheer Sale items?
All New Year Cheer Sale items are final sale and are not eligible for return or exchange. Read the full return policy here.
How much is shipping?
FREE! How sweet is that?
Can I purchase non-sale merchandise during the sale?
Yes. You can purchase directly from our website www.lillypulitzer.com as you normally would
or you can call Customer Service at 1-888-725-4559 for assistance.
How long will it take for my Full Price shipments to ship if I ordered them during the sale?
Typically, it takes 1-3 business days to ship an order; however if ordered during the sale it could take up to 5 business days to ship.
Can I use expedited shipping on my order of full price merchandise during the sale?
Unfortunately due to the volume expected during the sale, expedited shipping will not be an option on any orders.