Frequently Asked Questions
+ How do I change my login information?
You can update stored information in your account at any time! To view or change your existing account information or password, please sign in to "Account"
using your current e-mail address and password. Click on "Change My Email Address or Password" under "Account." From this page, you can edit your saved
+ How do I join the Lilly Pulitzer mailing list to stay in the know?
To get a squeeze on all the latest juice, join our email list by entering your email address in the "Let's Stay in Touch" box on the lower left corner of any
page on the website, then click "Submit." You will automatically have access to all of our email updates covering information about our products and services!
If you ever wish to unsubscribe from promotional emails, go to "Account" and sign in with your current email address and password. Click "Preference Center"
on the left side of the screen under "My Account." Uncheck the box next to "Join Our Email List" and you will no longer receive Lilly Pulitzer promotional
updates. Unchecking the "Join Our Email List" box will not prevent you from receiving Order Invoice and Shipping Update emails pertaining to your order.
+ Do you carry a specific style/print/size?
Click on the Search box and enter the criteria you wish to find on LillyPulitzer.com. You can search by style name, size, color, print, item type and more. If you
want to search a style in our catalog, just enter the style # in the search box. Once entered, you will be taken to a page with a list of all items on our site that
match your search criteria.
+ Do your styles run true to size?
+ Is gift packaging available?
Almost all of our styles run true to size, but check out the size guide for the most accurate details and customer reviews!
Our Customer Care Associates are very familiar with our product and are happy to answer any fit questions you may have. Please reach out to them at
1-888-PB-LILLY or Service@LillyPulitzer.com
+ Do you offer a catalog?
Yes, for an additional charge ($2.00) per item, most items may be gift packaged in our signature gift packaging. If an item is unable to be gift wrapped,
it will be noted in the product description. At this time we cannot wrap multiple items in one gift box — each item gets its own box.
Yes! Lilly Pulitzer offers at least one catalog per season. Please register to receive our catalog by clicking on "Get a Catalog," or by contacting Lilly
Pulitzer Customer Care at Service@LillyPulitzer.com
+ How do I place an order?
When you see an item you love, please specify the quantity, size, and color options you prefer then click on "Add to Tote." After you add an item you may
continue shopping until you are ready to complete your purchase. At any time you can click on "My Tote" to confirm your items. After you have made any
changes and updated the quantities as desired, click on "Secure Checkout" to finish. You will then be prompted to fill out shipping and billing information.
Finish by clicking "Place Order." Be sure to look out for a confirmation email in your inbox soon after.
You may also place an order over the phone by calling 1-888-PB-LILLY (1-888-725-4559).
+ When I put something in my shopping tote, does it guarantee I have the merchandise?
+ Can I see a record of my transactions?
+ When placing an order I get an error message stating that there has been an authorization failure. What does this mean?
All of your past purchases on LillyPulitzer.com are safely stored and can be easily accessed by registering with us in "Account." Here you can check your
order history online in the Order History area of your account. All of the details regarding past purchases will be conveniently stored for you in an
organized listing. You can also check the status of an order by visiting the "Order Status" section of LillyPulitzer.com, or by contacting Lilly
Pulitzer Customer Care at Service@LillyPulitzer.com
An authorization failure could mean several things. First, please be sure that all billing information is correct. Second, be sure to check your
expiration date on your card. Also, please be aware that we only accept Visa, MasterCard, and American Express for credit card payment.
+ Can I modify or cancel my order once it is submitted?
Unfortunately once an order has been placed, we cannot modify or cancel an order.
+ How can I send someone a gift?
+ Does LillyPulitzer.com take telephone orders?
Everyone loves the gift of Lilly! To send a gift, you will have the option to gift wrap your purchase at checkout. Should you choose this option, a gift
invoice with no price information will be included with your package.
You may also include a personalized gift message on an adorable Lilly card! At Step 2 of the checkout process, you will have the option to enter a gift
message before checkout.
Yes! Please give us a ring at 1-888-PB-LILLY (1-888-725-4559)!
+ Will you provide extra buttons/trim?
+ What forms of payment are accepted online?
+ Do you charge sales tax on any item?
LillyPulitzer.com accepts the following forms of payment:
- * American Express
- * Visa
- * MasterCard
Your credit card will be charged the day the merchandise is shipped. LillyPulitzer.com currently does not accept checks, cash or money orders.
If you are shipping to a state where Lilly Pulitzer is required to collect sales tax, we will include sales tax on your invoice. The tax rate applied to your order will be the combined state and local rate for the address where your order is shipped.
+ What's the limit amount for a gift card?
The minimum amount of credit issued to a gift card is $25, maximum is $2,500.
+ What should I do if there is a pricing error?
All orders are subject to our approval. We reserve the right to limit quantities. We reserve the right to cancel any order. We are not responsible for
typographical errors. Prices and availability are subject to change prior to shipment. Should this occur, you will be notified by email or phone, and given the
option to accept these changes or cancel the order. We can't confirm the price of an item until you order; however, we do NOT charge your credit card until after
your order has entered the shipping process. Despite our best efforts, a small number of the items on our site may be mis-priced. If an item's correct price is higher
than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
+ What are your shipping options and rates?
+ When will my order be shipped?
Shipping rates are calculated according to the purchase value of your order.
Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.
||Complimentary for orders under $50
Complimentary for orders over $50
||2 days if by noon EST
||$20 for orders under $50
$25 for orders over $50
||Next day if by noon EST
||$30 for orders under $50
$35 for orders over $50
A $10 surcharge applies to all orders shipping to Alaska, Hawaii, and Puerto Rico. At this time we do not offer expedited shipping options on deliveries outside the continental US.
Please note, FedEx does not offer Saturday delivery. In order to receive your order in time for the weekend use the following guidelines:
- * **Fridays: Orders must be placed by 10:00am Eastern Standard Time to ship that day.
- Overnight Shipping: please order by Thursday at Noon Eastern Standard Time
- 2nd Day: please order by Wednesday at Noon Eastern Standard Time
If you need to arrange Saturday delivery, please call 1-888-PB-LILLY and we will do our best to accommodate your request.
Pending order verification and credit approval, orders placed prior to 10 pm Eastern Time will be processed and shipped out from our warehouse within two
business days. (Saturday, Sunday and holidays are not considered business days.) **During online sales, orders may take longer to ship from the warehouse.
+ When will my order be delivered?
+ Do you ship to addresses outside the United States?
Orders that are successfully processed are shipped via FedEx Ground unless an expedited service is chosen. FedEx doesn't guarantee when your shipment will
arrive, but generally you can expect your package to arrive according to the below timeline based on the service level you select (please note these are AFTER
we ship it out):
- * **Fridays: Orders must be placed by 10:00am Eastern Standard Time to ship that day.
- * Standard Ground: Within 7 business days
- * 2-Day: Orders placed by Noon ET - within 2 business days
- * Overnight: Orders placed by Noon ET - Next business day! (by end of day)
Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.
Currently, we ship solely to the United States, including Alaska and Hawaii (shipments to Alaska or Hawaii will incur an extra $10 delivery charge). If you
are a Lilly Lover living abroad, please email us and tell us from where you'd LOVE to be able to buy!
+ Do you ship to PO boxes or Military APO/FPO addresses?
Yes, we ship to APO/FPO addresses.
+ Will I receive an e-mail confirmation/shipment tracking number?
After you complete your transaction on LillyPulitzer.com, an e-mail containing the order confirmation number will be sent to your specified e-mail address.
Once your order has shipped, you will receive an e-mail with a FedEx tracking code that will update you with the status of your shipment at any time once it
ships, by clicking on "Order Status" within "My Account."
+ How do I track my order?
After you complete your transaction on LillyPulitzer.com, an e-mail containing the order number will be sent to your specified e-mail address. To track your
order, log in to "My Account" and click "Order Status." The order number from your e-mail will be listed with its status. If your order has shipped, you'll
be able to find your tracking number in Order Status as well.
+ Can I ship to an address other than my own?
Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your
purchase. When prompted for the billing address, fill out your own address.
+ What should I do if there is a shipping error?
Whoops! In the event that we processed an order incorrectly or sent an incorrect item, we will gladly replace or take back that item for a full refund at our expense.
Please use the prepaid UPS shipping label included in your shipment and indicate that the wrong item was shipped on your return form.
Returns & Exchanges
+ What is LillyPulitzer.com's Return Policy?
+ What is your sale return policy?
Lilly Pulitzer will gladly accept full-price merchandise returns for a full refund within thirty (30) days from the date of delivery with a copy of the
We will only accept returns for items that have not been worn, altered or washed. Swimwear and footwear returns must be in the original condition. All tags
must be attached.
For returns received more than 30 days but less than 90 days after the order shipped to you, we will provide Online Credit for the purchase price if the
item is accompanied by a copy of your original invoice.
If no copy of your original invoice is included with your return, we will provide Online Credit in the amount of the current selling price of the item.
Online Credit is ONLY REDEEMABLE AT LILLYPULITZER.COM. Online Credit may not be used at Lilly Pulitzer Retail Stores, Lilly Pulitzer Via Shops,
Department Stores, or any other locations that sell Lilly Pulitzer merchandise.
Returns are accepted by mail; please note: shipping and handling charges for returns are non-refundable.
Items purchased at major department stores or at any other store selling Lilly Pulitzer merchandise may not be returned to LillyPulitzer.com.
We're sorry, but we cannot provide a refund or store credit for items returned over 90 days after the original purchase date.
Upon receipt of returned goods, Lilly Pulitzer reserves the right to deny credit if the merchandise does not meet return policy requirements.
Items bought where a gift with purchase is awarded are only eligible for exchange and cannot be returned. A one-time price adjustment will be granted on an item when an original invoice or order confirmation from www.LillyPulitzer.com is presented within 14 days of purchase. Items not purchased at full price are ineligble for price adjustments.ALL SALE ITEMS ARE FINAL SALE.
ITEMS DENOTED AS FINAL SALE ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. ALL SALE ITEMS ARE FINAL SALE.
+ How do I return or exchange my order?
+ How long does it take to get my exchange or refund?
We want to make your refund or exchange experience a day at the beach. On the return form enclosed with your purchase, please note the reason for the return in the
space indicated. Place the packing slip and the merchandise you wish to return in a secure package (we advise that you maintain a copy of your packing slip for your
Please attach the pre-paid, pre-printed label (included with your purchase) to the outside of your package. Please be sure to fill in your name, address and zip code
in the space provided at the top of the return label and maintain the bottom portion of the label containing the tracking information for your records.
Take the package to any UPS Store, UPS Drop Box, UPS Customer Center or any UPS Authorized Service Outlet (ASO). You may also give the package to any UPS Driver.
To locate the nearest UPS Drop Off Center please call UPS at 1-800-Pick-UPS (1-800-742-5877) or visit the UPS website at www.ups.com.
No additional postage is required. When using our return label we will deduct $7.00 from the amount of your refund. At this time we do not offer this service for
returns sent from Alaska or Hawaii.
If you no longer have your return label, please return your package to us via a trackable, insured mail service to the address listed below. Lilly Pulitzer is not
responsible for items damaged or lost in transit.
LillyPulitzer.com merchandise can only be returned to the below address and/or to Lilly Pulitzer retail stores. If you cannot return the package by mail, please use
the Store Locator found at LillyPulitzer.com or by email at Service@LillyPulitzer.com to find a Lilly Pulitzer Retail Store near you. LillyPulitzer.com returns
cannot be made at department and specialty store locations.
LILLY PULITZER E-COMMERCE RETURNS
800 Third Avenue
King of Prussia, PA 19406
We want you to receive your exchange or refund ASAP! You can expect your refund/exchange to process within approximately 14 days of us receiving your merchandise.
Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Lilly
Pulitzer. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.
+ What will it cost me to make a return or exchange?
If you use the prepaid shipping label included with your purchase, we will deduct $7.00 from the amount of your refund. If you pay the return postage yourself, you
will not be charged a fee. Please note: shipping and handling charges for returns are non-refundable.
+ I gave a gift to someone; can they exchange it for something else?
If your gift recipient who would like to return an item, they may do so for Online Credit at LillyPulitzer.com. Online Credit is only redeemable at
LillyPulitzer.com. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order.
Their preference must be advised on the Return and Exchange form included with the shipment.
+ I would like to return an item I bought at a Lilly Pulitzer Retail store. What do I do?
Please contact the store where you made your purchase for returns or exchanges.
+ Oh Shift! I have damaged merchandise, can I return it?
In the unlikely event that you will receive defective merchandise from LillyPulitzer.com, we will gladly replace or take back that item for a full refund at our
expense. Please use the prepaid UPS shipping label included in your shipment and indicate that the item was defective on your return form. However, if the item has
been worn and damaged, we will be unable to accept the item for a return.
+ Where can I find an in-store event happening near me?
+ What is the difference between a Lilly Pulitzer Retail Store and Lilly Pulitzer Signature Store?
Visit our blog to stay in the know!
To find in-store events in your neck of the woods, enter Stores from the top bar. When searching for stores in your area, each store will have upcoming
Lilly Pulitzer merchandise is available at major department stores, specialty shops, Lilly Pulitzer Retail Stores and Via Shops. Since both Lilly
Pulitzer Retail Stores and Via Shops carry tons of Lilly, they seem like they are the same, but in fact they are two different types of Lilly Pulitzer
stores. A Lilly Pulitzer Retail Store is owned by the corporation behind the Lilly Pulitzer brand, Sugartown Worldwide, Inc, whereas a Signature Store is
independently owned by fun folks that love Lilly all across the country. You can recognize Signature Stores by their cool, distinct names and features that
are unique to each one. Shop with them, shop here, just have fun shopping with Lilly!
+ Is it secure to enter my credit card information online?
+ What are cookies? Do I need to enable cookies on my browser to shop at LillyPulitzer.com?
+ I'm having problems with the website, what do I do?
+ What if I have a question?
+ I have a store - how do I carry the Lilly Pulitzer line?
You mean we didn't answer everything here?? We will do our best to answer any questions that you may have. You may e-mail us at
or call us at 1-888-PB-LILLY (1-888-725-4559)(9:00am-6:00pm Monday-Friday Eastern Time). We aim to respond to e-mails within 1 business day.