For a merchandise refund, less any applicable return shipping charges, the merchandise must be received within 30 days from the date shipped. (Note: If a purchase is made with an e-gift certificate or Lilly Pulitzer® gift card, the refund will be issued as an e-gift certificate)
Returns received after 30 days but less than 90 days after the date shipped, will be issued an e-gift certificate for the purchase price less any applicable return shipping charges. E-Gift Certificates are only redeemable at www.LillyPulitzer.com and at any Lilly Pulitzer corporate retail stores and may NOT be used at any Lilly Pulitzer® Signature Stores, Department Stores or any other locations that sell Lilly Pulitzer® merchandise.
Please Note: When returning orders that include a Gift with Purchase, the Gift with Purchase MUST be returned to receive a full refund to your original form of payment. Otherwise, a store credit will be issued.
Please complete the Return & Exchange form that was included with your original shipment and enclose it with your securely packed merchandise. Please clearly mark which items you wish to return for credit or exchange.Please ship all returns to:
Pre-Paid, Pre-Addressed UPS shipping label: Click HERE to print a pre-paid, pre-addressed UPS shipping label. Affix this label to the outside of your package, making sure to cover any other barcodes or shipping labels. No additional postage or notification is required. There will be $7 deducted from your refund. This can be dropped off at any UPS store, drop box or authorized dealer. Visit www.UPS.com for locations.
As always, exchanges are free and will not be charged for use of this label.
Other Return Methods: If you do not wish to use our pre-addressed label, you may choose to use any trackable, insured shipping method of your choice. The cost of the freight must be pre-paid at the point of shipment. Lilly Pulitzer® is not responsible for any returns not received.
In the unlikely event that you receive a defective or incorrect Item from www.LillyPulitzer.com, we will gladly replace or take back that item for a full refund at our expense. Please follow the instructions above for shipping using our Pre-Paid, Pre-Addressed shipping label and indicate that the item was defective on your return form. You will not be charged for the use of our shipping label.
A one-time price adjustment will be granted on an item when an original invoice or order confirmation from www.LillyPulitzer.com is presented within 14 days of purchase. Items not purchased at Full Price are not eligible for any price adjustments.