Frequently Asked Questions
How do I place an order?
At any time you can click on "My Suitcase" to confirm your items. After you have made any changes and updated the quantities as desired, click on Checkout" to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking "Place Order."
Be sure to look out for a confirmation email in your inbox soon after. You may also place an order over the phone by calling us at 1.888.725.4559.
When I put something in my shopping suitcase, does it guarantee I have the merchandise?
Can I see a record of my transactions?
If you do not have an account, not to worry! You can still check the status of an order by clicking on "Order Status" at the bottom of our website or by contacting the Customer Care team at 1.888.725.4559 or Service@LillyPulitzer.com.
Can I modify my order once placed?
Can I cancel/modify my address on an order I've already placed?
Once your order has shipped there is little we can do to modify it. However, FedEx Delivery Manager offers a free program for customizing your delivery options. Sign up for free at FedEx.com to change delivery address.
How can I send someone a gift?
Does LillyPulitzer.Com take orders over the phone?
My order was cancelled, what happened?
How do I return my order?
Items eligible for return must have not been worn, altered, or washed, and have the original tags attached and accompanied by the original receipt or online confirmation order number. Swimwear returns MUST have all tags and hygienic liner intact.
Please note returns may take up to 10 days to be processed.
Can I return items bought during a sale?
How long does it take to receive a refund?
What will it cost me to make a return?
Can gifts be returned?
Can I return an item bought at a Lilly Pulitzer retail store?
I have damaged merchandise, can I return it?
What forms of payment are accepted on the website?
Is sales tax charged?
We do not charge sales tax on the purchase of gift card or e-gift certificates; however items paid for with gift cards or e-gift certificates will be charged applicable sales tax.
Why was my credit card charged before my order shipped?
When entering in your credit card number for the first time, your bank may authorize and instantaneously reverse in the amount of $1. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.
What's the difference between a credit card authorization and a settlement?
$1 Authorization: When you enter your credit card number online, it transmits immediately to your bank for verification. This verification will authorize and reverse for $1, which is instantaneous. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. When you submit your complete order, your bank authorizes your card for the entire order amount. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.
Settlements: As soon as your order ships, your credit card will be charged only for the items shipped, including any applicable taxes. Please note, on occasion the authorization may still appear for a day or two after the items ship depending on your credit card or banking institution; however be assured you will only be charged once.
How am I charged if there is a partial shipment?
What should I do if I suspect there is a pricing error?
What are the limits on gift card amounts?
Shipping & DeliveryExpand All
What are your offered shipping methods and rates?
|FREE||3-6 business days East Caost & Mid-West, 5-10 business days West Coast
10+ Days for Hawaii/Alaska/Puerto Rico
25+ Days for APO/FPO/DPO
|$5||2-5 business days
7+ Days for Hawaii/Alaska
|$20 for orders $49 or less
$25 for orders $50+
|2 days if ordered by noon EST
No Saturday Delivery
Not Available for Hawaii/Alaska
|Next Day Express
|$30 for orders $49 or less
$35 for orders $50+
|Next Day if ordered by noon EST
No Saturday Delivery
Not Available for Hawaii/Alaska
For more information, see Shipping Methods
When will my order ship and how long will it take to be delivered?
Delivery schedules are estimated and may vary depending on shipping locations. Please allow time for credit approval, address verification and order processing. Orders that are successfully processed will ship via FedEx or FedEx SmartPost. FedEx does not guarantee when your shipment will arrive, but generally you can expect your package to arrive according to the below timeline based on the shipping method you select:
* Economy: 3-6 business days East Coast & Mid-West, 5-10 business days West Coast, 10+ business days for Hawaii/Alaska/Puerto Rico
* Standard: 2-5 business days, 6-7+ days for Hawaii/Alaska
* Two Business Days: 2 days if ordered by noon EST, excludes Saturday
* Next Business Day: Next day if ordered by noon EST, excludes Saturday
For more information see Shipping Methods
How will I know if my order has been shipped?
Where do you ship to?
How do I track my order?
1) Log into your account by clicking on the profile icon located in the header, then Login and select "Order History” once you in your account.
2) If you do not have an account, you can check you order using our Order Status tool.
3) Open your Shipping Confirmation email and click on the "Track It" link.
What should I do if I suspect there is a shipping error?
Account & Technical HelpExpand All
How do I change my login information?
How do I join the Lilly Pulitzer mailing list and email list?
Is it secure to enter in my credit card information online?
What are cookies? Do I need to enable cookies on my browser to shop at LillyPulitzer.com?
To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.
I'm still having problems with the website, what should I do?
How can I find a specific style/color/print/size?
Do your styles run true to size? Where can I find size guides?
If you are still unsure of which size will fit you the best please contact our customer service team at 1.888.725.4559 or email at Service@LillyPulitzer.com. They are very familiar with our products and are happy to answer any fit questions you may have.