Orders typically ship in 1-3 business days. If you have received tracking information, your package has left our facility. For pre-orders, please reference the estimated shipping date on the product page as this will not be within our standard window.
Customer Service
GENERAL HELP TOPICS
FREQUENTLY ASKED QUESTIONS
Ordering Expand All
When you see an item you love, please specify the quantity, size, and color options you
prefer then click on "Add to Tote." After you add an item you may continue
shopping until you are ready to complete your purchase.
At any time you can click on "Add to Tote" to confirm your items. After you have made any changes and updated the quantities as desired, click on Checkout" to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking "Place Order."
Be sure to look out for a confirmation email in your inbox soon after. You may also place an order over the phone by calling us at 1.888.725.4559.
At any time you can click on "Add to Tote" to confirm your items. After you have made any changes and updated the quantities as desired, click on Checkout" to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking "Place Order."
Be sure to look out for a confirmation email in your inbox soon after. You may also place an order over the phone by calling us at 1.888.725.4559.
You must complete "Checkout" to guarantee you
have the merchandise. Unfortunately, if another customer buys the remaining stock of
your item before you place your order, the item will be reported as unavailable when you
go to checkout. Please call your local store to see if they can locate this item for
you.
Yes, if you have registered an account with us.
All of your past purchases on LillyPulitzer.com are safely stored and can be easily
accessed by signing into your account. Here you can check your
order history and see all of the details regarding past purchases.
If you do not have an account, not to worry! You can still check the status of an order by clicking on "Order Status" at the bottom of our website or by contacting the Customer Care team at 1.888.725.4559 or email.
If you do not have an account, not to worry! You can still check the status of an order by clicking on "Order Status" at the bottom of our website or by contacting the Customer Care team at 1.888.725.4559 or email.
In effort to ship your order as quickly as
possible, the ability to make edits to your order is not always available. Please
contact Customer Care at 1.888.725.4559 immediately to
see if it is possible to make a change to your order.
If your order has yet to ship we will do our best
to accommodate any address change requests if you contact our Customer Care team within
1 hour of placing your order. Please call us at 1.888.725.4559. Any
changes made to your address after
an hour may require an additional fee.
Once your order has shipped there is little we can do to modify it. However, FedEx Delivery Manager offers a free program for customizing your delivery options. Sign up for free at FedEx.com to change delivery address.
Once your order has shipped there is little we can do to modify it. However, FedEx Delivery Manager offers a free program for customizing your delivery options. Sign up for free at FedEx.com to change delivery address.
If you placed an in store pick up order, please
wait until you receive your email that your order is ready for pick up. The store will
hold your order for 48 hours.
The store will hold your items for 48 hours after
you receive your order pick up notification. Unfortunately, if your order is not picked
up within 48 hours the store will cancel the order.
Everyone loves the gift of Lilly! To send a gift,
you will have the option to "Add Gift Wrap and Gift Message" to your purchase at
checkout. Should you choose this option, we will remove the price information from the
gift invoice included in the package and we will add in a personalized message on an
adorable Lilly Card!
Yes! Please give us a ring at 1.888.725.4559.
Orders may be cancelled for a variety of reasons
including lack of inventory or system error. Lilly Pulitzer reserves the right to cancel
any order due to unauthorized, altered, or ineligible use of promotional codes or
merchandise.
Please contact LillyPulitzerGifting@lillypulitzer.com.
Please contact LillyPulitzerGifting@lillypulitzer.com.
Returns Expand All
Yes. Purchases in store and online made between
November 1, 2023 and December 25, 2023 are eligible for refund to the original form of
payment, if returned by Jan 15, 2024. Click here for more information on our corporate store return
policy.
What would you like to do?
Complete your return
in a few quick steps:
1
Fill out the Returns Form online
2
Print your form & packing slip
3
Package your items
4
Ship your return through FedEx
View Our Return Policy
Returns will be processed after your order has
arrived at our warehouse. We ask for your patience and understanding as additional
delays may occur. If you are near one of our Lilly Pulitzer corporate store locations,
we would be happy to further assist in processing your exchange or return in our store.
For store locations, please click here.
Your refund may take 3-5 business days to reflect on your banking institution statement once we have processed your return.
Your refund may take 3-5 business days to reflect on your banking institution statement once we have processed your return.
All sale items are final sale and are not
eligible for return or exchange.
Returns are FREE if they are received within 15
days of the shipping date. After 15 days, we will deduct $7.00 from the amount of your
refund. If you pay the return postage yourself, you will not be charged a fee. Please
note: shipping and handling charges for returns are non-refundable.
Yes. If your gift recipient would like to return
an item, they may do so for store credit only. Lilly Pulitzer® store credit is only
redeemable at LillyPulitzer.com and Lilly Pulitzer® corporately owned retail stores.
Alternatively, the gift recipient may elect to credit back the original form of payment
submitted by the person who placed the gift order. Their preference must be chosen on
our Return Form.
If you need to return an item purchased from one
of our corporate Retail Stores, please include a copy of your receipt, name, and contact
information. Mail your return to: Lilly Pulitzer c/o Returns Dept. 800 3rd Ave,
King of Prussia, PA 19406. (We are unable to accept returns from Major
Department Stores, Signature Stores, and Specialty Stores)
In the unlikely event that you have received
defective merchandise from LillyPulitzer.com, we will gladly replace or take back that
item for a full refund at our expense within 7 days. Please keep in mind that if the
item has been worn and damaged, we will be unable to accept the item for a return.
Click here for more information on our corporate store return
policy.
A one-time price adjustment will be granted on an
item within 7 days of your order date, if accompanied by the original receipt. Items not
purchased at full price are ineligible for price adjustments. Please contact service@lillypulitzer.com or call
1.888.725.4559 for assistance.
To be eligible for a price adjustment, purchases must have been made at
lillypulitzer.com or at one of our corporate store locations. If a discount or
promotional code was applied to a prior purchase, it is ineligible for any further
markdowns or price adjustments.
Payment Expand All
We are required by law to charge and collect
taxes on products that we sell.
Taxes are charged based on the tax laws applicable to the location to which the order is
being shipped or delivered.
During checkout, an estimated applicable tax will be added to your order.
This may vary slightly from the actual amount of tax as a result of different tax rates
that apply to the items and destination of your orders.
The actual tax amount will be included with your shipping confirmation email.
We do not charge sales tax on the purchase of gift card or e-gift certificates;
however items paid for with gift cards or e-gift certificates will be charged applicable
sales tax.
When an order is placed, a temporary
authorization hold will be placed on your credit card.
This is NOT an actual charge and this authorization hold will be removed within 1-3
business days of your order being shipped.
This can vary based on your credit card or banking institution.
When entering in your credit card number for the first time, your bank may authorize and instantaneously reverse in the amount of $1. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.
When entering in your credit card number for the first time, your bank may authorize and instantaneously reverse in the amount of $1. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.
Authorizations: At the time your
order is placed, a temporary authorization hold will be placed on your credit card.
Please note, this is NOT an actual charge and this authorization hold will be removed
within 1-3 business days of your order being shipped.
This can vary based on your credit card or banking institution.
$1 Authorization: When you enter your credit card number online, it transmits immediately to your bank for verification. This verification will authorize and reverse for $1, which is instantaneous. On occasion, you may see this authorization, but rest assured this will fall off of your account within a few days. When you submit your complete order, your bank authorizes your card for the entire order amount. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.
Settlements: As soon as your order ships, your credit card will be charged only for the items shipped, including any applicable taxes. Please note, on occasion the authorization may still appear for a day or two after the items ship depending on your credit card or banking institution; however be assured you will only be charged once.
$1 Authorization: When you enter your credit card number online, it transmits immediately to your bank for verification. This verification will authorize and reverse for $1, which is instantaneous. On occasion, you may see this authorization, but rest assured this will fall off of your account within a few days. When you submit your complete order, your bank authorizes your card for the entire order amount. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.
Settlements: As soon as your order ships, your credit card will be charged only for the items shipped, including any applicable taxes. Please note, on occasion the authorization may still appear for a day or two after the items ship depending on your credit card or banking institution; however be assured you will only be charged once.
Partial Shipment Authorizations & Settlements: If
your order does not ship complete at the same time, the remaining items that have not
shipped will be re-authorized. On occasion the original authorization may still appear
for a day or two, as well as the new authorization for the remaining items left to ship.
As a result of multiple shipments against one order, you will see multiple settlements
for the specific items shipped in each package. Please be assured those settlements will
equal the total amount of your order.
Prices and availability are subject to change
prior to shipment. Should this occur, you will be notified by email or phone, and given
the option to accept these changes or cancel the order. We can't confirm the price of an
item until you order; however, we do NOT charge your credit card until after your order
has entered the shipping process. Despite our best efforts, a small number of the items
on our site may be mis-priced. If an item's correct price is higher than our stated
price, we will, at our discretion, either contact you for instructions before shipping
or cancel your order and notify you of such cancellation. All orders are subject to our
approval. We reserve the right to limit quantities. We reserve the right to cancel any
order. We are not responsible for typographical errors.
The minimum amount of credit issued to a gift
card is $25, maximum is $1,000.
Since we collect payment for items as they ship,
you may see
separate charges that add up to your total order spend. The initial transaction that
appears in your
account when you place an order is a hold created by your bank to secure funds. If items
in your order
ship separately, your bank will place additional holds reflecting the remaining balance
for any
additional shipments, because the transactions for unshipped items are still pending.
Once all the items
in your order have shipped, the holds will disappear and your combined charges will
equal your order
total.
When you make a purchase, your bank will first
issue a hold to
make sure sufficient funds are available. If you are not charged before the hold expires
because the
order is still awaiting shipment, your bank will issue another hold. You will only be
charged by Lilly
Pulitzer one time, when your item(s) have shipped.
When you place an order, a pending authorization
hold is
placed on your method of payment to confirm that there are funds in the account. This
does not mean that
we’ve collected the funds; it is a temporary hold and payment is collected only once the
order ships. If
we are unable to collect payment at the time of shipment, your order will be held and
you’ll be asked to
provide updated payment information. We do not store this information if your method of
payment fails to
process, so require your response to complete your order. We will make 3 attempts to
notify you of an
open balance. After 3 unsuccessful attempts, any remaining items from your order will be
cancelled.
Effective July 1, 2022, Colorado imposes a
retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at
least one item of tangible personal property subject to state sales or use tax.
As
of July 2023, the CO delivery fee has been increased to $.28. Retail Delivery Fee | Department
of Revenue - Taxation
Shipping & Delivery Expand
All
Method | Cost | Delivery *Once Shipped |
---|---|---|
Ground (FedEx) |
FREE | Once shipped, orders typically deliver in 3-5 business days. Additional
transit time may occur due to high
demand. Alaska and Hawaii: additional transit time may occur |
2-Day Express (FedEx) |
$20 for orders $49 or less $25 for orders $50+ |
2 days if ordered by noon EST No Saturday or Sunday Delivery Not Available for P.O. Box Addresses, Military APO/FPO/DPO or US territories |
Next Day Express (FedEx) |
$30 for orders $49 or less $35 for orders $50+ |
Next Day if ordered by noon EST No Saturday or Sunday Delivery Not Available for P.O. Box Addresses, Military APO/FPO/DPO, US territories or Hawaii |
Economy |
FREE | Once shipped, orders typically deliver within 12 business days.
Additional transit time may occur due to high demand.
Note: This shipping method applies only to P.O. Box Addresses, Military APO/FPO/DPO, & select US territories. |
For more information, see our Shipping Methods page
Delivery schedules are estimated and may vary depending on shipping locations.
Please allow time for credit approval, address verification and order processing. Orders
that are successfully processed will ship via FedEx Ground, FedEx Expedited or FedEx
Economy. FedEx does not
guarantee when your shipment will arrive, but generally you can expect your package to
arrive according to the below timeline based on the shipping method you select:
For more information see Shipping Methods
- * Ground: Allow 2 weeks for orders to be delivered, once shipped. Additional transit time make occur due to high demand
- * Two Business Days: 2 days if ordered by noon EST, excludes Saturday
- * Next Business Day: Next day if ordered by noon EST, excludes Saturday
- * Economy: Once shipped, orders typically deliver within 12 business days.
For more information see Shipping Methods
After you complete a transaction on our site, you
will receive an order confirmation. Once the order has shipped, you will receive a
shipping confirmation email that includes a FedEx tracking number.
Currently, we only ship to the United States,
including Alaska and Hawaii, P.O. Box addresses, and select US Territories.
If you are a Lilly Lover living abroad, please email
us and tell us from where
you'd
LOVE to be able to buy!
There are three ways to track your order.
1) Log into your account by clicking on the profile icon located in the header, then Login and select "Order History” once you in your account.
2) If you do not have an account, you can check you order using our Order Status tool.
3) Open your Shipping Confirmation email and click on the "Track It" link.
1) Log into your account by clicking on the profile icon located in the header, then Login and select "Order History” once you in your account.
2) If you do not have an account, you can check you order using our Order Status tool.
3) Open your Shipping Confirmation email and click on the "Track It" link.
Effective July 1, 2022, Colorado imposes a retail
delivery fee on all deliveries by motor vehicle to a location in Colorado with at least
one item of tangible personal property subject to state sales or use tax. As required by
Colorado law, a $0.27 retail delivery fee will be added to any order shipped to
Colorado.
Account & Technical Expand
All
Lilly Pulitzer is committed to making its website
accessible to all individuals.
Please click here
to review our Accessibility Statement.
You can update stored information in your account
at any time! Sign into your account. Click on "Edit” within your
personal details in your account and from this page you can edit any of your saved
information.
Please follow the link to view our Privacy & Security
Policy.
To get a squeeze on all the latest juice, join
our email list by entering your email address in the email sign up section in the footer
of the website.
Partial Shipment Authorizations &
Settlements:
If your order does not ship complete at the same time, the remaining items that have not shipped will be re-authorized. On occasion the original authorization may still appear for a day or two, as well as the new authorization for the remaining items left to ship. As a result of multiple shipments against one order, you will see multiple settlements for the specific items shipped in each package. Please be assured those settlements will equal the total amount of your order.
If your order does not ship complete at the same time, the remaining items that have not shipped will be re-authorized. On occasion the original authorization may still appear for a day or two, as well as the new authorization for the remaining items left to ship. As a result of multiple shipments against one order, you will see multiple settlements for the specific items shipped in each package. Please be assured those settlements will equal the total amount of your order.
Yes, please see our Privacy & Security
Policy
Cookies are more than a dessert! A cookie is a
small data file stored on your hard drive by websites that you visit in order to aid
your interaction with the website and the website's performance. The cookie may contain
information (such as a unique user ID) to track information on the pages of the sites
you've visited. LillyPulitzer.com uses the information cookies capture to preserve the
contents of your shopping bag between your visits. LillyPulitzer.com also uses cookies
to measure activity on our site. This information allows us to make improvements and
updates to enhance your LillyPulitzer.com experience. Parts of the site, such as the
"Account" area, will not function if you have cookies disabled. You can set your browser
to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies
or refuse them you will not be able to make a purchase from the site, nor will we be
able to recognize you as a registered user to allow you access to your account
information. To enable or disable cookies on your browser, please consult your browser
documentation or contact your software provider.
Please email us, and we'll see
if we can fix the problem as soon as possible.
Merchandise Expand All
Click on the Search link at the top of the
website and enter the criteria you wish to locate.
If you want to search a style from our catalog, please enter the style # in the search
bar.
Almost all of our styles run true to size.
However, we have some great tools on the website to help you choose a size that will
fit. Size guides providing more detailed measurements can also be found on any of our
product pages.
Size Guide
If you are still unsure of which size will fit you the best please contact our customer service team at 1.888.725.4559 or email us. They are very familiar with our products and are happy to answer any fit questions you may have.
Size Guide
If you are still unsure of which size will fit you the best please contact our customer service team at 1.888.725.4559 or email us. They are very familiar with our products and are happy to answer any fit questions you may have.
No, we do not offer coupons. You can learn more
about our sales, discounts & promo codes here.
Stores Expand All
Use our store
locator to find a store near you
Since both Lilly Pulitzer® retail stores and
Signature stores carry tons of Lilly, they seem like they are the same, but in fact they
are two different types of Lilly Pulitzer® stores. A Lilly Pulitzer® Retail store is
owned by the corporation behind the Lilly Pulitzer® brand, Sugartown Worldwide, LLC and
Oxford Industries, Inc. A Signature Store is independently owned by fun folks that love
Lilly all across the country. You can recognize Signature Stores by their cool, distinct
names and features that are unique to each one. Shop with them, shop here, just have fun
shopping with Lilly!
Drop us a line at wholesaleinquiries@lillypulitzer.com
NEED HELP?
We're here to help if you have any questions or need assistance with your account
Customer Service Hours:
Monday – Friday, 9AM to 5PM ET
Saturday, 9AM to 2PM ET