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How do I return or exchange my order?

How to Complete a Return or Exchange

Step 1:

Form Icon

Fill out & Print:
Return Form OR Exchange Form

Step 2:

Box Icon

Securely pack up your
items with the return or
exchange form included.

Reminder:
Any free promotional gifts
must be sent back

When returning orders that include a Gift with Purchase, the Gift with Purchase MUST be returned to receive a full refund to your original form of payment. When exchanging an item of equal or lesser value, the Gift with Purchase may be kept.

Step 3:

Truck Icon

Click Here to Print a
Prepaid, Pre-addressed
Shipping Label >
OR SEND TO: Lilly Pulitzer
Attn: E-Commerce Returns,
Order #___________,
800 Third Avenue
King of Prussia, PA, 19406

Items eligible for return must have not been worn, altered, or washed, and have the original tags attached and accompanied by the original receipt or online confirmation order number.

We can only accept items purchased from our corporately owned retail stores or our website www.lillypulitzer.com.

We are unable to accept returns or exchanges for items purchased at Major department stores, Specialty Shops or Signature Stores.

Please note returns/exchanges may take up to 14 days to be processed.



For more information, take a look at our full Return & Exchange Policy.

Why was my credit card charged before my order shipped?

When an order is placed, a temporary authorization hold will be placed on your credit card. This is NOT an actual charge and this authorization hold will be removed within 1-3 business days of your order being shipped. This can vary based on your credit card or banking institution.

When entering in your credit card number for the first time, your bank may authorize and instantaneously reverse in the amount of $1. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.

Can I cancel/modify my address on an order I've already placed?

If your order has yet to ship we will do our best to accommodate any address change requests if you contact our Customer Care team within 1 hour of placing your order. Please call us at 1.888.725.4559. Any changes made to your address after an hour may require an additional fee.

Once your order has shipped there is little we can do to modify it. However, FedEx Delivery Manager offers a free program for customizing your delivery options. Sign up for free at FedEx.com to change delivery address.

When will my order ship and how long will it take to be delivered?

Pending order verification and credit approval, orders placed prior to 12pm, EST will be processed and shipped out from our warehouse within 2 business days.

Delivery schedules are estimated and may vary depending on shipping locations. Please allow time for credit approval, address verification and order processing. Orders that are successfully processed will ship via FedEx or FedEx SmartPost. FedEx does not guarantee when your shipment will arrive, but generally you can expect your package to arrive according to the below timeline based on the shipping method you select:

  * Economy: 3-6 business days, 10+ Days for Hawaii/Alaska/Puerto Rico
  * Ground: 2-5 business days, 6-7+ days for Hawaii/Alaska
  * Two Business Days: 2 days if ordered by noon EST, excludes Saturday
  * Next Business Day: Next day if ordered by noon EST, excludes Saturday


For more information see Shipping Methods

Do your styles run true to size? Where can I find size guides?

Almost all of our styles run true to size. However, we have some great tools on the website to help you choose a size that will fit.

The truefit tool, found near the size selections on all of our product pages, can recommend the best size for you based on the 60 second truefit survey. Size guides providing more detailed measurements can also be found on any of our product pages, or you can view them here.

If you are still unsure of which size will fit you the best please contact our customer service team at 1-888-725-4559 or email at Service@LillyPulitzer.com. They are very familiar with our products and are happy to answer any fit questions you may have.
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CONTACT US

Call us at 1.888.725.45591.888.725.4559

Monday - Friday:
8AM - 7PM,
Saturday: 9AM - 5PM

Service@LillyPulitzer.com