Top FAQsExpand All
How do I return or exchange my order?
Attn: E-Commerce Returns,
800 Third Avenue
King of Prussia, PA, 19406 OR Print a Prepaid, Pre-addressed
Shipping Label >>
Items eligible for return must have not been worn, altered, or washed, and have the original tags attached and accompanied by the original receipt or online confirmation order number.
For more information, take a look at our full Return & Exchange Policy.
Why was my credit card charged before my order shipped?
When entering in your credit card number for the first time, your bank may authorize and instantaneously reverse in the amount of $1. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.
Can I cancel/modify my address on an order I've already placed?
1.888.725.4559. Any changes made to your address after an hour may require an additional fee.
Once your order has shipped there is little we can do to modify it. However, FedEx Delivery Manager offers a free program for customizing your delivery options. Sign up for free at FedEx.com to change delivery address.
When will my order ship and how long will it take to be delivered?
Delivery schedules are estimated and may vary depending on shipping locations. Please allow time for credit approval, address verification and order processing. Orders that are successfully processed will ship via FedEx or FedEx SmartPost. FedEx does not guarantee when your shipment will arrive, but generally you can expect your package to arrive according to the below timeline based on the shipping method you select:
* Economy: 3-6 business days, 10+ Days for Hawaii/Alaska/Puerto Rico
* Standard: 2-5 business days, 6-7+ days for Hawaii/Alaska
* Two Business Days: 2 days if ordered by noon EST, excludes Saturday
* Next Business Day: Next day if ordered by noon EST, excludes Saturday
For more information see Shipping Methods
Do your styles run true to size? Where can I find size guides?
The truefit tool, found near the size selections on all of our product pages, can recommend the best size for you based on the 60 second truefit survey. Size guides providing more detailed measurements can also be found on any of our product pages, or you can view them here.
If you are still unsure of which size will fit you the best please contact our customer service team at 1-888-725-4559 or email at Service@LillyPulitzer.com. They are very familiar with our products and are happy to answer any fit questions you may have.