Modifying Orders That Have Not Shipped

In an effort to ship your order in a timely manner the ability to cancel or modify an order is not always available. If you have changes or would like to cancel your order, please contact Customer Care at 1.888.725.4559 or at within 1 hour of placing your order and we will do our best to accommodate your request.

  • Address Change

    We will do our best to accommodate any address change requests if you contact our Customer Care team within 1 hour of placing your order. Please call us at 1.888.725.4559. Any changes made to your address after an hour may require an additional fee.

  • Cancel/Add Item

    This option may not be available depending on how far along our warehouse is with your order. Please call us at 1.888.725.4559 or email at and we will do our best to accommodate your request.

    Did your order get canceled? Orders may be cancelled for a variety of reasons including lack of inventory or system error. If your order is canceled, we will notify you by email. Call us at 1.888.725.4559 and we can help to reorder or find similar items.

    Lilly Pulitzer reserves the right to cancel any order due to unauthorized, altered, or ineligible use of promotional codes or merchandise.

  • Payment Change

    We have very limited ability to change payment type after your order is placed. Please call us at 1.888.725.4559 to see if it is an option to update your payment type.

Modifying Orders That Have Already Shipped

Once your order has shipped there is little we can do to modify it. However, FedEx Delivery Manager offers a free program for customizing your delivery options. Sign up for free at to change delivery address, schedule a delivery time, request a vacation hold, sign for package, hold at a FedEx location and provide delivery instructions.

  • Address Change

    Some address edits will require an additional $14.00 or more re-route fee. FedEx fees may increase per shipping requirements.


Call us at 1.888.725.4559

Monday - Friday:
8AM - 7PM ET,
Saturday: 9AM - 5PM ET