Return & Exchange Policy
Extended returns and free exchanges this holiday season
This season, enjoy an extended return policy on any order placed starting November 21, 2016. Qualifying orders can be returned through January 16, 2017. Orders placed before November 21st do not qualify.
For more holiday information, please see ourHOLIDAY SERVICES PAGE
Step 2:Securely pack up your items with the return or exchange form included. Reminder:
Any free promotional gifts must be sent back
Step 3:Click Here to Print a Prepaid, Pre-addressed Shipping Label > OR SEND TO: Lilly Pulitzer
Attn: E-Commerce Returns,
800 Third Avenue
King of Prussia, PA, 19406
Items eligible for return must have not been worn, altered, or washed, and have the original tags attached and accompanied by the original receipt or online confirmation order number.
Please note returns/exchanges may take up to 14 days to be processed.
If received within 30 days of the original ship date, you will receive a full refund.When shipped with our pre-paid, pre-addressed shipping label, we will deduct $7 from your refund.
If received within 31 - 90 days of the original ship date, you will receive an eGift Card.When shipped with our pre-paid, pre-addressed shipping label, we will deduct $7 from the eGift Card refund amount.
If received past 90 days or marked as FINAL SALE, we will not process your return.If merchandise does not meet return policy requirements, Lilly Pulitzer® has the right to deny credit.
If returning a gift within 1-90 days of the original ship date, you will receive an eGift Card.
Exchanges will be accepted within 1-90 days of the original ship date.Exchanges are free and will not be charged for use of the pre-paid, pre-addressed shipping label.
To exchange, follow the steps above by first filling out the exchange form in the Step 1 box.If you need to expedite an exchange, it’s recommended that you place a new order and send back your original order as a return. Questions about an exchange? Call Customer Service at 1-888-725-45591-888-725-4559.
If you have received incorrect or damaged items, please contact customer service within 7 days so that we can replace or take back these items for a full refund.
If you suspect your package is missing, please contact customer service within 14 days of the expected delivery date so that we can contact FedEx to investigate.
A one-time price adjustment will be granted on a Full Price item when an original invoice or order confirmation from www.lillypulitzer.com is presented within 14 days of the purchase date. Items not purchased at Full Price are not eligible for price adjustments.
Ground-Only Shipping Restrictions
Certain items or gifts with purchase in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, hairspray, nail polish, and items containing flammable, volatile, or corrosive chemicals. As required by the U.S. Department of Transportation, these items are eligible for ground-only shipping and cannot be shipped via air freight.