Return & Exchange Policy

How to Complete a Return or Exchange

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Fill out and Print:
Return Form OR Exchange Form

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Securely pack up your
items with the return
exchange form

Any free promotional gifts
must be sent back

When returning orders that include a Gift with Purchase, the Gift with Purchase MUST be returned to receive a full refund to your original form of payment. When exchanging an item of equal or lesser value, the Gift with Purchase may be kept.
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Send to: Lilly Pulitzer
Attn: E-Commerce Returns,
Order #___________,
800 Third Avenue
King of Prussia, PA, 19406
OR Print a Prepaid, Pre-addressed
Shipping Label >>

Items eligible for return must have not been worn, altered, or washed, and have the original tags attached and accompanied by the original receipt or online confirmation order number.

We can only accept items purchased from our corporately owned retail stores or our website

We are unable to accept returns or exchanges for items purchased at Major department stores, Specialty Shops or Signature Stores.

Getting your Money Back

  • If received within 30 days of the original ship date, you will receive a full refund.

  • If received within 31 - 90 days of the original ship date, you will receive an eGift Card.

  • If received past 90 days or marked as FINAL SALE, we will not process your return.

    If merchandise does not meet return policy requirements, Lilly Pulitzer® has the right to deny credit.
  • If returning a gift within 1-90 days of the original ship date, you will receive an eGift Card.

    If shipped with our pre-paid, pre-addressed label, we will deduct $7 from your refund.

Waiting for your Return to be Processed?

Missing or Damaged Goods

  • If you have received incorrect or damaged items, please contact customer service within 7 days so that we can replace or take back these items for a full refund.

  • If you suspect your package is missing, please contact customer service within 14 days of the expected delivery date so that we can contact FedEx to investigate.

Price Adjustments

A one-time price adjustment will be granted on a Full Price item when an original invoice or order confirmation from is presented within 14 days of the purchase date. Items not purchased at Full Price are not eligible for price adjustments.

Ground-Only Shipping Restrictions

Certain items or gifts with purchase in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, hairspray, nail polish, and items containing flammable, volatile, or corrosive chemicals. As required by the U.S. Department of Transportation, these items are eligible for ground-only shipping and cannot be shipped via air freight.


Call us at 1.888.725.45591.888.725.4559

Monday - Friday:
8AM - 7PM,
Saturday: 9AM - 5PM