Items eligible for return: Product must be in original condition (never worn, washed, or altered) and have the original tags attached. Swimwear returns MUST have all tags and hygienic liner intact. All returns must be accompanied by the original receipt or online order number.
When returning orders that included any promotional Gifts with Purchase: Promotional Gifts with Purchase must be returned to receive a full refund to your original form of payment. Otherwise, a merchandise credit will be issued in the form of an e-gift certificate.
You may keep the promotional Gifts with Purchase if your order spend level (excluding tax) would still qualify after your return is processed.
Please note: Return processing may take up to 10 business days from the date received in our warehouse.
Holiday Return Policy
Starting Nov 15th, purchases will be eligible for a full refund to the original payment method, with proof of purchase (or gift receipt) and returned no later than Jan 5, 2020. Otherwise, a store credit will be issued.
Free Returns Within 15 Days of Receiving Your Order. After 15 Days, $7.00 Will be Deducted From Your Refund.
For a free return you must place your return in the mail within 15 days of your original delivery date. You will receive a refund back to your original form of payment. Swimwear returns MUST have all tags and hygienic liner intact.
Returns Received Within 31-90 Days Of The Original Ship Date
You will receive merchandise credit in the form of an e-gift certificate. When shipped with our Pre-Paid, Pre-Addressed Label, a $7.00 fee will be deducted from your refund. Swimwear returns MUST have all tags and hygienic liner intact.
Returns Past 90 Days or Marked as FINAL SALE
We will not process your return. If merchandise does not meet return policy requirements, Lilly Pulitzer ® has the right to deny credit.
Need to Exchange An Item?
If you need to exchange an item, it's recommended that you place a new order and send back your original order as a return. Questions about an exchange? Call Customer Service at 1-888-725-4559.
Looking for our store return policy?
Gift Returns Accepted Within 90 Days Of Original Ship Date
Merchandise credit will be issued in the form of an e-gift certificate.
If you are the gift giver: Gift receipts are not needed for online purchases. Should the gift recipient need to make a return, we would simply need an order number.
If you are the gift recipient: To ensure the credit is not issued to the gift giver, be sure to include your full name, phone number, and email address on the return form.
Missing or Damaged Merchandise
If You Have Received Damaged or Incorrect Merchandise
Please contact Customer Care within 7 days so we can replace or take back the incorrect item(s) for a full refund.
If You Suspect Your Merchandise Is Missing
Please contact Customer Care within 7 days of the posted delivery date so that we can contact FedEx to open an investigation.
Returning a Store Purchase
If you need to return an item purchased from one of our corporate Retail Stores, please include a copy of your receipt, name and contact information. Mail your return to: Lilly Pulitzer c/o Returns Dept. 800 3rd Ave, King of Prussia, PA 19406 (We are unable to accept returns from Major Department Stores, Signature Stores and Specialty Stores)
A one-time price adjustment will be granted on a Full Price item when an original invoice or order confirmation from www.lillypulitzer.com is presented within 14 days of the purchase date. Items not purchased at Full Price are not eligible for price adjustments. Adjustments will not be made for any transactions with Signature, Premier Specialty, or Department stores.
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