Clienteling 101
Sometimes you need real, human advice. Of course we l-o-v-e technology but there is nothing better than talking it out. Lilly herself was the same way—she always welcomed guests into her home with open arms, opting for an in-person conversation over anything else, and we are following suit.
Therefore, our new website entails a few new features that support our initiatives. Think of these features as your new best friends—someone to call when you need help picking out an outfit. Except, we happen to know the products and styles from the inside out, which in turn helps YOU make the most informed and best decision possible. Read below to get familiar with our new features so you can shop with a real Lilly associate from the comfort of your home OR with a personalized in-store experience.
Connect with a Stylist
Start a conversation with one of our expert stylists– no matter where you are, where you live, or what time it is. You can talk to a Lilly Pulitzer stylist to get outfitting advice, info on the perfect gift, or advice on how to find the exact Lilly custom color to match the printed Luxletic you just bought. They’re there to help with ANY styling advice you may need. Look for the “Connect with a Stylist” link near the website footer– you have a few easy options like live chat, email, and text.
Another perk? There’s no pressure– you don’t need to buy anything! There is no cost for this service. If you do want to purchase something after connecting with a Lilly Stylist, you can either go into the store and purchase or complete the purchase right from the comfort of your home, office, car, or beach lounge chair.
Make an Appointment
Have a big upcoming occasion that you need help shopping for? No problem. Give your local store a call to set up an appointment and let the associate know what you need help with. Then, pop in when you have your appointment and they will have styles already pulled and waiting for you. A dedicated associate will cater the shopping experience to exactly what you’re looking for—making it effortless, efficient, and a truly FUN Lilly time.
Lilly Website Series
This wraps up our “Lilly Website Series,” which includes the below posts as well. These posts dive into all of the new ways that our website has been updated for you and give you a behind-the-scenes look into how to be the savviest Lilly online shopper. Above all, shopping should be effortless and fun—shifting you into a vacation state of mind.
