CLUB LILLY

For every $1.00 spent on qualifying Lilly Pulitzer purchases, after applied promotional offers and discounts and before taxes, shipping, and fees, you will earn 1 point. When you earn 500 points, your points will be automatically converted into a $10 reward.

On select Bonus Point Days throughout the year, members can earn bonus points on their purchases, which will get you to your next point reward even faster. Make sure you are signed up for marketing emails to be alerted to these special occasions!

For online purchases at lillypulitzer.com, you will earn points on qualifying purchases if you are logged in to your Club Lilly account at checkout. For Lilly Pulitzer owned store purchases, you will earn points on qualifying purchases when you identify the email account associated with your Club Lilly account.

See “What is a qualifying purchase?” below for additional information. For full program details, view the Club Lilly Terms & Conditions.

All qualifying purchases made on the Lilly Pulitzer website and app following your enrollment in Club Lilly will accrue points. Qualifying purchases made in Lilly Pulitzer owned stores beginning May 2, 2023, and following your enrollment in Club Lilly will also accrue points. Purchases of gift cards, monogramming, gift wrapping, and charitable products and contributions are not eligible to earn points. Taxes, shipping and handling charges, fees and the amount of any purchases paid for by redeeming gift cards, Club Lilly rewards, or other promotional offers are not eligible to be included in the amount of a qualifying purchase for the purpose of calculating points. However, if you redeem a gift card or Club Lilly reward to pay for a portion of a qualifying purchase, any remaining amount of the purchase price you pay after the gift card or Club Lilly reward has been applied will be eligible to earn points.

No, you will only earn Club Lilly points for purchases on the Lilly Pulitzer website and app or in owned stores as of May 2, 2023.

Purchases made prior to your enrollment in the Club Lilly program will not be eligible for Club Lilly points or benefits. Even if you have an existing account, purchases made before March 20, 2023, or enrollment will not be eligible for Club Lilly points or benefits. In-store purchases are not eligible for earning points if the transaction occurred before May 2, 2023, and/or your enrollment in Club Lilly since that date.

Purchases made prior to enrollment do not count towards earning Club Lilly loyalty points. You must enroll prior to checkout or making a purchase and be signed into that account or identified as a Club Lilly member via your in-store customer profile in order for the purchase to be eligible to earn points.

Simply sign into your Club Lilly account on the Lilly Pulitzer website or app to view your dashboard, which contains your points, benefits, and rewards information.

It can take up to 72 hours after an order ships or Lilly Pulitzer owned store purchase is made for points to show up in your Club Lilly account. After making a return, allow for up to 72 hours after processing your points balance to reflect any changes.

This could be for a few reasons:

1. The escrow period is still active after your online order ships or in-store purchase is made so it may take up to 72 hours for your points to display in your dashboard.
2. You made a purchase as a guest user online or did not identify as a loyalty member in store when making your purchase. You must be signed into your Lilly Pulitzer digital account associated with your Club Lilly loyalty account when making a purchase online in order for the transaction to be eligible for accruing points. In stores, the associate must pull up your customer profile associated with your Club Lilly account in order for the transaction to accrue points.

You have not yet enrolled in Club Lilly. Having a Lilly Pulitzer digital account and/or having an email on file in stores are not synonymous with having a Club Lilly loyalty account. You must personally opt into the loyalty program and accept Terms & Conditions either in-store at point of sale or online via the account page in order for your Club Lilly account to be created. Purchases prior to opting into Club Lilly will not count towards earning points. You may only have one Club Lilly account associated with your name, phone number, and email so ensure you are using your preferred email when opting in.

Points and rewards are non-transferable.

No, points or rewards do not have any cash value and cannot be sold, cashed out or exchanged for cash.

If you return an item for which you earned points, then the corresponding points you earned for that item will be deducted from your current points balance to the extent there are available points in your account.

There is not a physical Club Lilly card, nor is there a Club Lilly credit card.

Yes, rewards converted from points expire 90 days after issuance and referral rewards expire 30 days after issuance. When any Club Lilly rewards are added to your account, you will receive an email notification including the applicable expiration date of the reward.

Your points will automatically be converted to a $10 Point Reward when you earn 500 points. You can apply your available rewards in store, in cart and at checkout on lillypulitzer.com, or the Lilly Pulitzer app by logging in to your Club Lilly dashboard. Rewards are applied to the single eligible item in your cart that has the highest retail value, and partial or remainder rewards will not be applied or issued.

Rewards may only be applied to full price qualifying purchases and may be ineligible to be combined with other promotional offers, subject to the terms of those other offers. If Lilly Pulitzer makes available select promotional offers which are eligible to be combined with Club Lilly rewards, then in those cases, Club Lilly rewards will always be applied first, and the order total will be recalculated prior to applying any other promotional offer. If you attempt to apply another promotional offer before applying a Club Lilly reward, your order total will be recalculated after you apply the Club Lilly reward, and the promotional offer will then be applied to the recalculated total.

No. At this time, rewards may not be redeemed during the Sunshine Sale, and your available rewards will be temporarily disabled during the limited time of the sale. However, you will be able to earn points on your Sunshine Sale purchase(s) that will count toward future rewards. Your available rewards will reappear when the sale concludes.

If these offers are displayed in your dashboard but not in email, SMS, or push notifications, it is likely because you have not opted into these notifications. You can opt into email, SMS, and/or push notifications by updating your communication preferences via the My Account page on the Lilly Pulitzer website or app. Note: You must make these communication preferences online in order for the opt-ins to work. Having an email and/or phone number on file in Lilly Pulitzer owned stores does not mean you are opted into notifications; they are for identification purposes or store-specific communications. To ensure that you are receiving all your current offers & rewards as well as notifications of upcoming Club Lilly events, opt into all marketing communications and notifications.

This could be for a few reasons:

You did not provide your birthday prior to the first calendar day of your birthday month. Birthday treat offers are sent on the first day of each month so you must enroll prior to your birthday month beginning in order to receive the birthday treat that year.

You have not qualified for the reward or offer. Some Club Lilly rewards such as surprise offers tailoring credits, and/or annual member gift are triggered based on your annual cumulative spend or previous purchases in the program. If you have not reached those spending thresholds or made purchases when you were not signed into Club Lilly then you may not be eligible to receive these benefits yet. Keep shopping as a Club Lilly member and you will qualify!

If you haven’t already, log in to your Club Lilly account and add your birthday prior to the first day of your birthday month. A promotional code for the birthday treat will be emailed to you and will be accessible via your Club Lilly dashboard beginning on the first day of your birthday month. If you do not add your birthday until the first day or later of your birthday month, then you will not receive your birthday treat until the following calendar year. You can only enter one birthday per account.

Yes, your birthday treat will expire at 11:59 P.M. ET on the last calendar day of your birthday month. For example, if your birthday is in April, your birthday treat will expire April 30 at 11:59 P.M. ET.

As a member of Club Lilly, you are eligible to refer up to five new-to-Lilly customers per calendar year. When your referred friend who is not an existing Lilly Pulitzer digital customer clicks the unique referral link, creates a lillypulitzer.com account, opts in to join Club Lilly and then makes a qualifying purchase of $100 or more on lillypulitzer.com or via the app as their first Lilly Pulitzer purchase, both you and your friend (limited to five per calendar year) will each receive a $10 referral reward loaded into your Club Lilly account within 72 hours of the order being fulfilled. You can access your exclusive referral code and track your referral activity via your Club Lilly dashboard on the Lilly Pulitzer app or website. The referral benefit is digital-only, so it will not apply if your friend makes their first purchase in store. If the qualifying purchase amount of the referred Club Lilly member’s first purchase is less than $100, you and your referred friend will not receive a referral reward. At this time, you may only redeem referral rewards online or in the app. For full program details, please reference the Club Lilly Terms & Conditions.

Tailoring credits are an exclusive member benefit that unlocks when you have spent $1,000 or more within the calendar year as a Club Lilly member. Remember- you must be signed into your digital account associated with Club Lilly or identified as a Club Lilly member via your in-store customer profile in order for the purchases to count towards this cumulative spend.

When you reach the $1,000 spend level, your two tailoring credits will be issued and visible in your Club Lilly dashboard online and customer account in store. Make sure you are opted into email, SMS, and push notifications to get reward alerts.

You have 90 days from issuance before the tailoring credits expire. You must select to redeem them at checkout to have them applied to your purchase. If you return the item to which a tailoring credit was applied, that tailoring credit will not be reinstated. You are not required to have items tailored in order to redeem the tailoring credit, and Lilly Pulitzer is not responsible for tailoring or altering any merchandise. You may not return an item that has been tailored or altered in any way. Lilly Pulitzer is not responsible for any difference in price if the actual cost to tailor an item is greater than the tailoring credit.