Program OverviewExpand All
What is Club Lilly?
What are the benefits of Club Lilly?
How do I sign up for the Club Lilly loyalty program?
Are there tier levels in Club Lilly?
Point EarningExpand All
How do I earn points?
On select Bonus Point Days throughout the year, members can earn bonus points on their purchases, which will get you to your next point reward even faster. Make sure you are signed up for marketing emails to be alerted to these special occasions!
For online purchases at lillypulitzer.com, you will earn points on qualifying purchases if you are logged in to your Club Lilly account at checkout. For Lilly Pulitzer owned store purchases, you will earn points on qualifying purchases when you identify the email account associated with your Club Lilly account.
See “What is a qualifying purchase?” below for additional information. For full program details, view the Club Lilly Terms & Conditions.
What is a qualifying purchase?
Do I earn Club Lilly points at Lilly Pulitzer Signature Stores or anywhere else Lilly Pulitzer products are sold?
Will I be eligible to earn points on past Lilly Pulitzer purchases?
I enrolled in Club Lilly immediately after making a purchase. Why am I not earning points?
How do I know how many points I have?
Will I see my points immediately after a purchase?
Why am I not seeing any points earned for my transaction?
- The escrow period is still active after your online order ships or in-store purchase is made so it may take up to 72 hours for your points to display in your dashboard.
- You made a purchase as a guest user online or did not identify as a loyalty member in store when making your purchase. You must be signed into your Lilly Pulitzer digital account associated with your Club Lilly loyalty account when making a purchase online in order for the transaction to be eligible for accruing points. In stores, the associate must pull up your customer profile associated with your Club Lilly account in order for the transaction to accrue points.
Can I transfer my points to someone else?
Can my points or rewards be exchanged for cash?
When do my points expire?
What happens if I return an item that I earned points for purchasing?
What happens if I return part of an order or an entire order that I used a reward on?
Is there a physical Club Lilly card and/or a Club Lilly credit card?
Can I link multiple emails to my Club Lilly account?
My personal information has changed since I signed up for Club Lilly. How do I update it?
How do I log in to Club Lilly if I cannot remember my password?
How can I give feedback or contact Lilly Pulitzer regarding Club Lilly?
Do rewards expire?
How do I redeem my rewards?
Can I stack my rewards with other offers?
Can I redeem my rewards during the Lilly Sunshine Sale?
Why am I not receiving notifications of my active rewards and offers?
Why am I not receiving rewards and offers?
You did not provide your birthday prior to the first calendar day of your birthday month. Birthday treat offers are sent on the first day of each month so you must enroll prior to your birthday month beginning in order to receive the birthday treat that year.
You have not qualified for the reward or offer. Some Club Lilly rewards such as surprise offers tailoring credits, and/or annual member gift are triggered based on your annual cumulative spend or previous purchases in the program. If you have not reached those spending thresholds or made purchases when you were not signed into Club Lilly then you may not be eligible to receive these benefits yet. Keep shopping as a Club Lilly member and you will qualify!
How do I receive my birthday treat?
Does my birthday treat expire after a certain amount of time?
How do friend referral rewards work?
What are tailoring credits and how do I redeem them?
When you reach the $1,000 spend level, your two tailoring credits will be issued and visible in your Club Lilly dashboard online and customer account in store. Make sure you are opted into email, SMS, and push notifications to get reward alerts.
You have 90 days from issuance before the tailoring credits expire. You must select to redeem them at checkout to have them applied to your purchase. If you return the item to which a tailoring credit was applied, that tailoring credit will not be reinstated. You are not required to have items tailored in order to redeem the tailoring credit, and Lilly Pulitzer is not responsible for tailoring or altering any merchandise. You may not return an item that has been tailored or altered in any way. Lilly Pulitzer is not responsible for any difference in price if the actual cost to tailor an item is greater than the tailoring credit.
How do surprise offers work?
*Points are not awarded on shipping and handling charges, taxes, gift card purchases or other fees. Program benefits are promotional and have no cash value. Additional restrictions apply. See Club Lilly Terms & Conditions for terms and restrictions.