Customer service

Shipping update

• We are shipping orders as quickly as possible and from multiple warehouse and store locations
• To get an estimate on when your order will deliver, please visit our Shipping Methods
• Shipping time frames are based on the shipping method chosen at checkout and start once the order leaves our warehouse
• FedEx Delays: Information specific to your ZIP code can be found here
• USPS Delays: Information specific to your ZIP code can be found here
• All orders over $500 will require a signature upon delivery.

Order status & tracking

• To check on your order status, you can easily do this by logging into your account and clicking on Order History, OR
• If you do not have an account and check out as a Guest, you can check your order status here
• You will need your order #, billing ZIP code and email address used on that order
• Tracking numbers can be found in your account, in the Order Status feature and in your shipping confirmation email
• If you place a pick up in store order please wait for your email confirming your order is ready for pick up before visiting the store. Once your order is confirmed and ready for pick up, the store will hold the items for 48 hours. Orders not picked up within 48 hours will be canceled.
• We ship from multiple warehouses, so many orders will ship separately

Payment questions

• At the time of order placement, an authorization (or pending payment hold) is obtained
• Once your order ships, we then settle (or collect payment) for the items that ship
• We ship from multiple warehouses, so many orders will ship separately
• As a result, you may see multiple authorizations and multiple settlements. These separate settlements will reflect the total purchase amount when combined
• For more payment information click here

Return inquiries

• Due to high volume and increased safety procedures, please allow 14-30 business days for your return to be processed after your order has arrived at our warehouse
• You will receive a confirmation email when your return has been processed
• Once completed, any refunds to will post within 1-3 business days after the return is completed
• Any merchandise credit in the form of an e-gift certificate will be sent in a separate email within 24 hours after the return is completed
• For more information on our return policy, please click here