Due to a high volume of orders, it may take longer than usual to process your order. You will receive an order confirmation email within a few hours of placing your order. However, it may take up to 4-5 weeks to process and ship your order. You will receive shipping confirmation and tracking information once your package leaves our facility. If you have received tracking information your package has left our facility. Additionally, orders may ship in multiple packages and result in separate shipping confirmations.
Customer Service
GENERAL HELP TOPICS
SHIPPING METHODS
Where We Ship
- All 50 States
- Includes the District of Columbia, Physical Street Addresses (all shipping methods), P.O. Box Addresses & select US territories
- Note: P.O. Box Addresses & US territories: Economy Shipping ONLY
- Note: Alaska and Hawaii: No overnight shipping
Orders over $25 ship free. Due to the high volume of orders and safeguards in place, it may take up to 4-5 weeks for your order to ship, and you may receive multiple shipments. We ask for your patience and understanding. Hang tight, it will be worth the wait.
International Shipping is not available at this time.
Shipping Methods
Method | Cost | Delivery *Once Shipped |
---|---|---|
Ground (FedEx) |
$5 for orders less than $25, FREE for orders $25+ | Once shipped, orders typically deliver in 3-5 business days. Additional transit time may occur due to high demand. Please allow at least up to 4-5 weeks for orders from the Lilly Sunshine Sale to ship. Alaska and Hawaii: additional transit time may occur |
- All Orders Over $500 Will Require a Signature Upon Delivery
- Orders are shipped on business days (Monday-Friday) only, excluding U.S. Federal Holidays.
- No deliveries will be made on Sunday
- As required by Colorado law, a $0.27 retail delivery fee will be added to any order shipped to Colorado.
Express Shipping Expected Delivery Days
Manage Your Fedex Shipment
FedEx is our preferred shipping partner. FedEx Delivery Manager is a free program for customizing your delivery options. Sign Up for free at FedEx.com. Options include: Deliver to another address, Schedule a delivery time, Hold at a FedEx location, Sign for the package, Provide delivery instructions, and Request vacation hold.
Ground-Only Shipping Restrictions
Certain items or gifts with purchase in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials are as follows: aerosol items, some alcohol-based items, items that contain contents under pressure, hairspray, nail polish, and items containing flammable, volatile, or corrosive chemicals. As required by the U.S. Department of Transportation, these items are eligible for ground-only shipping and cannot be shipped via air freight.
Orders Arriving in Multiple Shipments
Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day. If your order is sent in multiple shipments (either to the same address or to different addresses), your credit card will be charged separately for each shipment.
NEED HELP?
We're here to help if you have any questions or need assistance with your account
Customer Service Hours:
Monday – Friday, 9AM to 5PM ET
Saturday, 9AM to 2PM ET