IN STORES & ONLINE  |  SEPTEMBER 10 - 12 After Party Sale
SALE FREQUENTLY ASKED QUESTIONS

APS Alert! To make your experience as sunny as possible the Lilly Pulitzer iOS app will be off during the After Party Sale. Don't worry — you can still shop the sale on any device by going directly to LillyPulitzer.com

General

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Excited about the After Party Sale?

Cancel your plans — set your alarm for 8am-ish — Prepare for the wildest morning ever.

When can I shop the After Party Sale?

The After Party Sale begins around 8AM ET on Monday, September 10, 2018 and ends on September 12, 2018 at 11:59PM ET. Lilly Pulitzer owned retail stores also participate in the After Party Sale. Store hours may vary, see our Store Locator for more details.

It looks like you have a new site. Give me the scoop—how do I know how to shop it for the sale??

We recently launched a brand new shopping experience at LillyPulitzer.com to make it even easier for you to shop. Get full story on all the newness and how to be ready for the APS here: https://www.lillypulitzer.com/resort365/lilly-news/lilly-website-series-welcome-to-the-new-lillypulitzer-com/.

Can I shop on my phone or tablet?

Yes! You can access our After Party Sale from any and all internet-capable devices, but our iOS app will be unavailable during this sale so please go directly to LillyPulitzer.com on any device during the sale.

I have a promo code - can I use this on my After Party Sale purchase?

No, all promo codes are invalid during the After Party Sale.

What's your return policy on After Party Sale items?

All After Party Sale items are final sale and are not eligible for return or exchange. Read the full return policy here.

Can I purchase non-sale merchandise during the sale?

Yes. You can purchase directly from our website www.lillypulitzer.com as you normally would or you can call Customer Service at 1-888-725-4559 for assistance.

Can I shop in a Lilly Pulitzer store for sale merchandise too?

Yes, our Lilly Pulitzer corporate retail stores are also participating in the After Party Sale and will have Early Access Shopping Events on September 8th and 9th, opening at 9am on the 8th. If you have your eye on a specific item, call ahead. Not all items online will be available in retail stores.

How should I choose my size?

Fill out a Fit Predictor profile to get a suggested size in any given style. You should also use your best judgement and previous experience with Lilly Pulitzer products to make your decision, as these size guides are based on industry averages and sizing may vary based on personal preference.

Is it worth calling out sick for the After Party Sale?

100% YES. This is a preventative measure - as if you miss out on the dress you have been eyeing up for months, you will most likely not be able to get out of bed. Save yourself the sorrow.

Is the After Party really the best party of the year?

Well, we party all year long - with hot prints, cool styles and a little glitz. The After Party is the end all be all - everyone must come and see - event of the year. Don't miss it. You'll regret it. Shop early + often.

Ordering

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What's the fastest way to checkout during the sale?

For the smoothest checkout experience, create an account beforehand. You'll enter your name, email address, and shipping information. Be sure to enter a valid US shipping address that can accept packages for up to 4-6 weeks after the sale. Please double (and triple!) check all your personal information - Lilly Pulitzer® is not responsible for incorrectly entered shipping addresses. Click here to create your account.
PLEASE NOTE: you will not be able to log into your account between 12am-8am ET on September 10. Also note, we have a new site! Your account information should be retained - you’ll just need to reset your password and again, double check all your information was moved over correctly. For more info on our new site and how to shop it, read all about it here: lillypulitzer.com/resort365.

I just placed an order, but I want to change a size or color. How can I do that?

Changes or amendments cannot be made to sale products in orders that have already been placed, so double-check your order thoroughly before you confirm your purchase to avoid any issues.

I had an item in my tote, but it disappeared! What happened?

Just because an item is in your tote does not mean it is reserved. You must completely check-out and pay before the product is unavailable to other shoppers. Due to high volumes of orders, inventory availability is not guaranteed. You can easily check your order status by clicking "Order Status" at the bottom of our website. Enter your order number and your billing zip code. Click here to check your order status now.

I see a charge on my card, but my order is still processing. What's going on?

If your order has not yet shipped, you're seeing a pre-authorization hold. We won't actually charge your card until your order has left our warehouse. This pre-authorization hold acts as a placeholder to ensure there are adequate funds in your account before your items are sent out.

Can I use an international credit card to make my purchase?

Please call Customer Service to place your order at 1-888-725-4559 to make a purchase with your international credit card.

Shipping

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How long will it take for my order to process and ship?

Due to a high volume of orders, it may take longer than usual for your order to process. Demand during the After Party Sale is very high - we work day and night to get your new goodies out the door, but please be patient! You will receive a shipping confirmation email within a few hours of placing your order, when your package leaves our warehouse. It may take at least 4-6 weeks for your package to arrive on your doorstep. We promise—it will be well worth the wait!

Can you ship internationally?

Unfortunately, we cannot ship internationally at this time.

Can I ship to a P.O. Box, Military or Puerto Rico address?

Yes, you can ship to all of these addresses, however for military we only accept APO/FPO/DPO. Note: FedEx SmartPost is required for all of these address types and will automatically revert to this at the time of shipment and will result in additional days for delivery. (P.O. Box addresses typically take 7-10 days. Puerto Rico and Military addresses can take 15-25+ days for delivery)

Can I re-route my order to a different address after it has shipped?

We may be able to change your address after your order has been placed. Please contact Customer Service at 1-888-725-4559 to see if this option is available. Please note re-routing your package will delay the expected delivery date and there is a $13.00 re-routing fee, so please have your credit card and billing information available when you call

Can I pay for expedited shipping?

Due to high order volumes, expedited shipping will not be available.

How much is shipping?

FREE! How sweet is that?

Can I use expedited shipping on my order of full price merchandise during the sale?

Unfortunately due to the volume expected during the sale, expedited shipping will not be an option on any orders. Please call Customer Service at 1-888-725-4559 to see if there are other options to get you your Full Price merchandise quickly.