Our Response to COVID-19

June 18, 2020

To our Lilly lovers,

We are pleased to announce we have reopened our stores at select locations. We are now offering Limited Capacity In-store Shopping, By Appointment Shopping, Phone-In Ordering, and Curbside/In-Store Pickup. Please find a store near you.



May 8, 2020

While this Spring ended up quite different than any of us would have anticipated, some things have not changed, like the strength of this community, and our commitment to our customers, as well as our commitment to making the world a happier place, one print at a time. We want to genuinely thank each and every Lilly lover for your support, loyalty, feedback and inspiration during this time.

There have been many creative and unplanned moments of connection and new innovations in the past few months. In March and April, members of the Lilly team of factories and employees volunteered their time to create 27,500 mask covers which have been donated to healthcare workers and first responders at over 60 organizations for their use. This is a cause near to all of our hearts as so many of us have family members and dear friends working hard on the front lines every single day. We are so incredibly grateful to all those working in healthcare!

We have also been working diligently to provide to you the most beautiful products and best service while continuing to protect the health of our employees and customers. Thank you to the tens of thousands of customers who shared with us via survey responses how you would like to shop, what safety measures are most important to you, and what services you would like to see offered.

With this community and your needs in mind, we are excited to begin today offering contactless curbside pickup as a shopping option at select retail store locations. The list of participating locations will be updated frequently on our Curbside Pickup information page, as well as all of the specifics for how to order and pickup at your locally participating store.

Lilly Pulitzer stores are not yet open to in-person shopping at this time. We will keep you updated when and how our stores will reopen. The health and safety of our customers and employees is our absolute guiding force at this time as we consider reopening stores for in-person shopping. We will plan and communicate store reopening and new services as local and state governments allow for it, and as we are confident that every safety and sanitization measure is in place to create a safe and welcoming environment for our teams and customers.

In the meantime, we continue to invite you shop with us here at Lillypulitzer.com, and if your local store is offering curbside pickup you will have the option to select 'Store Pick Up' when looking at products on our site. Otherwise, your online orders will ship directly to your selected address at checkout.

We continue to ask for your patience and understanding, as you may experience some delays in the shipping of your online orders and processing of your returns as we are still operating with safeguards in place to protect the health of our employees and adhere to certain restrictions. Please be aware that shipments may be delayed, and you may receive your order in multiple shipments. For safety purposes, we are not yet able to accept merchandise returns via curbside pickup at this time. For safety purposes, we are not yet able to accept merchandise returns via curbside pickup at this time. We have, however, extended our return policy for when we are able to welcome you back into our stores.

Thank you for your continued support xx



March 30, 2020

To best protect the health of our employees, customers and communities, all company operated Lilly Pulitzer stores remain closed.

We would love to have you shop with us here at Lillypulitzer.com, and we continue to offer free shipping and returns. We ask for your patience and understanding, as you may experience some delays in the receipt of your online orders and processing of your returns.

Thank you for your continued support.



March 16, 2020

The health and safety of everyone in our Lilly Pulitzer community – customers, associates, partners, loved ones and neighbors - comes first, and as such we have decided to close all of our company operated retail stores temporarily, from March 17 to March 30.

This was not an easy decision, as we know that our stores are a happy place for so many of you – for us as well! - and we will miss seeing your smiling faces in person over the next few weeks. We are so grateful for our store teams and are committed to paying our team members for their scheduled shifts during this time period.

We would love to have you visit us and shop at Lillypulitzer.com, where we offer free shipping and returns. Our fulfillment centers are operational, and we have put in place enhanced cleaning measures. We are ready to ship your newest Lilly items and bring the sunshine right to your doorstep. In addition, if you’d like personal shopping service, or just to reach out to someone who cares, contact us at .

Please stay in contact with us, and keep sharing with other Lilly lovers how you’re bringing optimism to your daily life by tagging #bethesunshine on your social media posts. In times like these, let’s continue to care for, support and be the sunshine for one another.

Thank you for all of your continued support, and we’ll see you soon! xx

Michelle Kelly