the lilly pop up sale

Frequently Asked Sale Questions


General

The online sale begins around 8:00AM ET on Monday, January 5, 2026 and ends at 11:59PM ET on Wednesday, January 7, 2026.  Your local Lilly store and participating Signature Stores will be on sale Friday, December 26, 2025 – Wednesday, January 7, 2026. Please call your local Signature Store for details. All Lilly Sunshine Sale items are final sale and are not eligible for return or exchange.

No, there won’t be any new styles added during the sale. What you see on January 5th is the full assortment available for the entire sale period. We wanted to give you the best of the best right from the start, no holding back!

Club Lilly is our free U.S. loyalty program for Lilly customers. In this points-based program, you accumulate points toward Lilly rewards. The more you shop, the more rewards you will earn and benefits you will unlock. It’s free and easy to join

No, all promo codes are invalid during the Sale including Club Lilly rewards and offers. 

No. Club Lilly rewards ($10 point & referral rewards) and offers (including birthday treat, tailoring credits) may not be redeemed during the Sunshine Sale, and your available rewards and offers will be temporarily disabled during the limited time of the sale. However, you will be able to earn points on your Sunshine Sale purchase(s) that will count toward future rewards (remember to log in!). Your available rewards and offers will reappear when the sale concludes.  

It can take up to 72 hours after an order ships for points to show up in your Club Lilly account. Due to the high order volume of Sunshine Sales, it may take longer than usual for your order to ship (up to 4 weeks) so points activity may take longer to reflect in your Club Lilly dashboard. 

Make sure that you are enrolled in Club Lilly and signed into your Lilly Pulitzer online account linked to your member profile prior to checking out. If you are not signed into your Club Lilly account when making a purchase, we are unable to track the transaction as a loyalty purchase and you will not receive points.

All Lilly Sunshine Sale items are final sale and are not eligible for return or exchange.  

Yes. You can purchase directly from our website as you normally would. However, expedited shipping will not be available on non-sale merchandise. 

Use your best judgement and previous experience with Lilly Pulitzer products to make your decision. You can also review our size guides for additional help. Please also reference our Clothing Fit Guide and Dress Fit Guide blog posts.

Signature Stores are the cornerstone of Lilly Pulitzer's wholesale distribution. All are independently owned and operated while offering a complete Lilly shopping experience.  

We have recently been alerted that there is a website that is pretending to be Lilly Pulitzer that is claiming to offer large sales. We are recommending to all customers that have placed an order through this false website to contact their banking institution to take the necessary actions to protect their accounts. Please note that the only website that is associated with our company is lillypulitzer.com.


Ordering

Changes or amendments cannot be made to sale products on orders that have already been placed. Please check your order thoroughly before you confirm your purchase. 

An item in your tote is not reserved. You must completely check out and pay before the product becomes unavailable to other shoppers. Due to high order volume, inventory availability is not guaranteed. You can easily check your order status by clicking "Order Status" at the bottom of our website. Enter your order number and your billing zip code. Click here to check your order status now.. 

We offer price adjustments for full-price items purchased within 7 days of a markdown—contact Customer Service at service@lillypulitzer.com or 1.888.725.4559 for online purchases, or reach out to the purchasing store directly for in-store items. Only purchases made at lillypulitzer.com or at one of our corporate store locations are eligible for a price adjustment. If a discount or promotional code was applied to a prior purchase, it is ineligible for any further markdowns or price adjustments. 

If your order has not yet shipped, you're seeing a pre-authorization hold. We won't charge your card until your order has left our fulfillment center. This pre-authorization hold acts as a placeholder to ensure there are adequate funds in your account before your items are sent out. You will be charged as items ship. Please note, if items ship in multiple packages, you will see charges for each item/shipment. For more information on how you will be charged, click here.

Please call Customer Service at 1-888-725-4559 to make a purchase with your international credit card. 


Shipping

Due to high order volume, it may take up to 4 weeks to ship your order. You will receive shipping confirmation and tracking information once your package leaves our facility.  Orders may ship in multiple packages and result in separate shipping confirmations. Please check all your personal information; Lilly Pulitzer® is not responsible for incorrectly entered shipping addresses. 

Unfortunately, we cannot ship internationally at this time.  

While we try our best to accommodate reroute requests, reroutes initiated by Lilly Pulitzer are not guaranteed. We recommend requesting a reroute directly with FedEx via FedEx Delivery Manager for customers who need to reroute their package once in transit. Sign up for a free FedEx Delivery Manager account to change a delivery address, schedule a delivery time, request a vacation hold, sign for a package, hold at a FedEx location, and/or provide delivery instructions. 

$5 Shipping for all orders, regardless of spend: Items purchased during the sale will ship via FedEx Ground. Expedited shipping is not available for any merchandise during the Sale period.