Frequently Asked Questions

How to Complete a Return

START A RETURN CHECK RETURN STATUS

Complete Your Return In A Few Quick Steps

1

Fill out the Returns Form online

2

Print your form & packing slip

3

Package your items

4

Ship your return through FedEx

VIEW OUR RETURN POLICY

Items eligible for return: Product must be in original condition (never worn, washed, or altered) and have the original tags attached. Swimwear returns MUST have all tags and hygienic liner intact. All returns must be accompanied by the original receipt or online order number.

When returning orders that included any promotional Gifts with Purchase: Promotional Gifts with Purchase must be returned to receive a full refund to your original form of payment. Otherwise, a merchandise credit will be issued in the form of an e-gift certificate.

You may keep the promotional Gifts with Purchase if your order spend level (excluding tax) would still qualify after your return is processed.

Please note: Return processing may take up to 10 business days from the date received in our warehouse.

Holiday Return Policy: Starting Nov 15th, purchases will be eligible for a full refund to the original payment method, with proof of purchase (or gift receipt) and returned no later than Jan 5, 2020. Otherwise, a store credit will be issued.

View Our Return Policy

ALL SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN.

We want you to receive your refund ASAP! You can expect your refund to process within approximately 10 business days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Lilly Pulitzer. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

Returns are FREE if they are received within 15 days of the shipping date. After 15 days, we will deduct $7.00 from the amount of your refund. If you pay the return postage yourself, you will not be charged a fee. Please note: shipping and handling charges for returns are non-refundable.

Yes. If your gift recipient would like to return an item, they may do so for store credit only. Lilly Pulitzer® store credit is only redeemable at LillyPulitzer.com and Lilly Pulitzer® corporately owned retail stores. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order. Their preference must be chosen on our Return Form.

If you need to return an item purchased from one of our corporate Retail Stores, please include a copy of your receipt, name, and contact information. Mail your return to: Lilly Pulitzer c/o Returns Dept. 800 3rd Ave, King of Prussia, PA 19406. (We are unable to accept returns from Major Department Stores, Signature Stores, and Specialty Stores)

We accept the below forms of payment. For more information, read about Payment Methods & Inquiries

We are required by law to charge and collect taxes on products that we sell. Taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. During checkout, an estimated applicable tax will be added to your order. This may vary slightly from the actual amount of tax as a result of different tax rates that apply to the items and destination of your orders. The actual tax amount will be included with your shipping confirmation email.

We do not charge sales tax on the purchase of gift card or e-gift certificates; however items paid for with gift cards or e-gift certificates will be charged applicable sales tax.

 When an order is placed, a temporary authorization hold will be placed on your credit card. This is NOT an actual charge and this authorization hold will be removed within 1-3 business days of your order being shipped. This can vary based on your credit card or banking institution. 

When entering in your credit card number for the first time, your bank may authorize and instantaneously reverse in the amount of $1. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.

Authorizations: At the time your order is placed, a temporary authorization hold will be placed on your credit card. Please note, this is NOT an actual charge and this authorization hold will be removed within 1-3 business days of your order being shipped. This can vary based on your credit card or banking institution.

$1 Authorization: When you enter your credit card number online, it transmits immediately to your bank for verification. This verification will authorize and reverse for $1, which is instantaneous. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. When you submit your complete order, your bank authorizes your card for the entire order amount. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.

Settlements: As soon as your order ships, your credit card will be charged only for the items shipped, including any applicable taxes. Please note, on occasion the authorization may still appear for a day or two after the items ship depending on your credit card or banking institution; however be assured you will only be charged once.

Partial Shipment Authorizations & Settlements: If your order does not ship complete at the same time, the remaining items that have not shipped will be re-authorized. On occasion the original authorization may still appear for a day or two, as well as the new authorization for the remaining items left to ship. As a result of multiple shipments against one order, you will see multiple settlements for the specific items shipped in each package. Please be assured those settlements will equal the total amount of your order.

Prices and availability are subject to change prior to shipment. Should this occur, you will be notified by email or phone, and given the option to accept these changes or cancel the order. We can't confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items on our site may be mis-priced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. All orders are subject to our approval. We reserve the right to limit quantities. We reserve the right to cancel any order. We are not responsible for typographical errors.

Pending order verification and credit approval, orders placed prior to 12pm, EST will be processed and shipped out from our warehouse within 2 business days.

Delivery schedules are estimated and may vary depending on shipping locations. Please allow time for credit approval, address verification and order processing. Orders that are successfully processed will ship via FedEx or FedEx SmartPost. FedEx does not guarantee when your shipment will arrive, but generally you can expect your package to arrive according to the below timeline based on the shipping method you select:

* Economy: 3-6 business days East Coast & Mid-West, 5-10 business days West Coast, 10+ business days for Hawaii/Alaska/Puerto Rico, & Military APO/FPO/DPO
* Ground: 2-5 business days
* Two Business Days: 2 days if ordered by noon EST, excludes Saturday
* Next Business Day: Next day if ordered by noon EST, excludes Saturday

For more information see Shipping Methods

After you complete a transaction on our site, you will receive an order confirmation. Once the order has shipped, you will receive a shipping confirmation email that includes a FedEx tracking number.

Currently, we only ship to the United States, including Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. If you are a Lilly Lover living abroad, please email us and tell us from where you'd LOVE to be able to buy!

There are three ways to track your order.
1) Log into your account by clicking on the profile icon located in the header, then Login and select "Order History” once you in your account.
2) If you do not have an account, you can check you order using our Order Status tool. 
3) Open your Shipping Confirmation email and click on the "Track It" link.