Frequently Asked Questions


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How do I place an order?

When you see an item you love, please specify the quantity, size, and color options you prefer then click on "Add to Tote." After you add an item you may continue shopping until you are ready to complete your purchase.

At any time you can click on "My Tote" to confirm your items. After you have made any changes and updated the quantities as desired, click on Checkout" to finish. You will then be prompted to fill out shipping and billing information. Finish by clicking "Place Order."

Be sure to look out for a confirmation email in your inbox soon after. You may also place an order over the phone by calling us at 1.888.725.4559.

When I put something in my shopping tote, does it guarantee I have the merchandise?

You must complete "Checkout" to guarantee you have the merchandise. Unfortunately, if another customer buys the remaining stock of your item before you place your order, the item will be reported as unavailable when you go to checkout. But don't lose hope! If you still wish to purchase the item, you may contact Customer Care at or call 1.888.725.4559 to locate the item in one of our stores.

Can I see a record of my transactions?

Yes, if you have registered an account with us. All of your past purchases on are safely stored and can be easily accessed by signing into your account. Here you can check your order history and see all of the details regarding past purchases.
If you do not have an account, not to worry! You can still check the status of an order by clicking on "Order Status" at the bottom of our website or by contacting the Customer Care team at 1.888.725.4559 or

Can I modify my order once placed?

In effort to ship your order as quickly as possible, the ability to make edits to your order is not always available. Please contact Customer Care at 1.888.725.4559 or at immediately to see if it is possible to make a change to your order.

Can I cancel/modify my address on an order I've already placed?

If your order has yet to ship we will do our best to accommodate any address change requests if you contact our Customer Care team within 1 hour of placing your order. Please call us at 1.888.725.4559. Any changes made to your address after an hour may require an additional fee.

Once your order has shipped there is little we can do to modify it. However, FedEx Delivery Manager offers a free program for customizing your delivery options. Sign up for free at to change delivery address.

How can I send someone a gift?

Everyone loves the gift of Lilly! To send a gift, you will have the option to "Add Gift Wrap and Gift Message" to your purchase at checkout. Should you choose this option, we will remove the price information from the gift invoice included in the package and we will add in a personalized message on an adorable Lilly Card!

Why should I send a gift using GiftNow?

Find & Send the Perfect Present in a Flash with GiftNow

Here are some of the benefits of using GiftNow to send gifts:

For the Gift Sender:

  • Easy to send products as personal gifts
  • You don't have to guess size or color — the recipient gets to choose
  • Don't know their shipping address? They fill it in when they accept your gift!
  • Perfect solution for that last minute gift!
  • It's a gift! The price remains hidden

For the Gift Recipient:

  • Easily adjust to your favorite color and fill in your size
  • Hassle free exchange — before the gift ships
  • Convenient delivery — fill in your preferred shipped address
  • Send a thank you note when accepting your gift

See More FAQs

Does take orders over the phone?

Yes! Please give us a ring at 1.888.725.4559.

My order was cancelled, what happened?

Orders may be cancelled for a variety of reasons including lack of inventory or system error. Lilly Pulitzer reserves the right to cancel any order due to unauthorized, altered, or ineligible use of promotional codes or merchandise. For help, please contact Customer Care at 1.888.725.4559 or at".

How do I place a large group or corporate order?

How do I host a Lilly Pulitzer Corporate Gifting Suite?


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How do I return my order?

How to Complete a Return

Complete Your Return In A Few Quick Steps


Fill out the Returns Form online


Print your form & packing slip


Package your items


Ship your return through FedEx


Items eligible for return: Product must be in original condition (never worn, washed, or altered) and have the original tags attached. Swimwear returns MUST have all tags and hygienic liner intact. All returns must be accompanied by the original receipt or online order number.

When returning orders that included any promotional Gifts with Purchase: Promotional Gifts with Purchase must be returned to receive a full refund to your original form of payment. Otherwise, a merchandise credit will be issued in the form of an e-gift certificate.

You may keep the promotional Gifts with Purchase if your order spend level (excluding tax) would still qualify after your return is processed.

Please note: Return processing may take up to 10 business days from the date received in our warehouse.

Holiday Return Policy: Starting Nov 15th, purchases will be eligible for a full refund to the original payment method, with proof of purchase (or gift receipt) and returned no later than Jan 5, 2020. Otherwise, a store credit will be issued.

View Our Return Policy

Can I return items bought during a sale?


How long does it take to receive a refund?

We want you to receive your refund ASAP! You can expect your refund to process within approximately 10 business days of us receiving your merchandise. Your banking institution may require additional days to process and post this transaction to your account once they have received the refund information from Lilly Pulitzer. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

What will it cost me to make a return?

Returns are FREE if they are received within 15 days of the shipping date. After 15 days, we will deduct $7.00 from the amount of your refund. If you pay the return postage yourself, you will not be charged a fee. Please note: shipping and handling charges for returns are non-refundable.

Can gifts be returned?

Yes. If your gift recipient would like to return an item, they may do so for store credit only. Lilly Pulitzer® store credit is only redeemable at and Lilly Pulitzer® corporately owned retail stores. Alternatively, the gift recipient may elect to credit back the original form of payment submitted by the person who placed the gift order. Their preference must be chosen on our Return Form.

Can I return an item bought at a Lilly Pulitzer retail store?

If you need to return an item purchased from one of our corporate Retail Stores, please include a copy of your receipt, name, and contact information. Mail your return to: Lilly Pulitzer c/o Returns Dept. 800 3rd Ave, King of Prussia, PA 19406. (We are unable to accept returns from Major Department Stores, Signature Stores, and Specialty Stores)

What is the Lilly Pulitzer Retail Store Return Policy?

I have damaged merchandise, can I return it?

 In the unlikely event that you have received defective merchandise from, we will gladly replace or take back that item for a full refund at our expense within 7 days. Please keep in mind that if the item has been worn and damaged, we will be unable to accept the item for a return.


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What forms of payment are accepted on the website?

We accept the below forms of payment. For more information, read about Payment Methods & Inquiries

Payment Options: Visa, MasterCard, Discover, PayPal, Gift Card, & AMEX

Is sales tax charged?

We are required by law to charge and collect taxes on products that we sell. Taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. During checkout, an estimated applicable tax will be added to your order. This may vary slightly from the actual amount of tax as a result of different tax rates that apply to the items and destination of your orders. The actual tax amount will be included with your shipping confirmation email.

We do not charge sales tax on the purchase of gift card or e-gift certificates; however items paid for with gift cards or e-gift certificates will be charged applicable sales tax.

Why was my credit card charged before my order shipped?

 When an order is placed, a temporary authorization hold will be placed on your credit card. This is NOT an actual charge and this authorization hold will be removed within 1-3 business days of your order being shipped. This can vary based on your credit card or banking institution. 

When entering in your credit card number for the first time, your bank may authorize and instantaneously reverse in the amount of $1. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.

What's the difference between a credit card authorization and a settlement?

Authorizations: At the time your order is placed, a temporary authorization hold will be placed on your credit card. Please note, this is NOT an actual charge and this authorization hold will be removed within 1-3 business days of your order being shipped. This can vary based on your credit card or banking institution.

$1 Authorization: When you enter your credit card number online, it transmits immediately to your bank for verification. This verification will authorize and reverse for $1, which is instantaneous. On occasion, you may see this $1 authorization, but rest assured this will fall off of your account within a few days. When you submit your complete order, your bank authorizes your card for the entire order amount. We do not charge your credit card until the order actually ships out. You are only charged for the merchandise that has shipped.

Settlements: As soon as your order ships, your credit card will be charged only for the items shipped, including any applicable taxes. Please note, on occasion the authorization may still appear for a day or two after the items ship depending on your credit card or banking institution; however be assured you will only be charged once.

How am I charged if there is a partial shipment?

Partial Shipment Authorizations & Settlements: If your order does not ship complete at the same time, the remaining items that have not shipped will be re-authorized. On occasion the original authorization may still appear for a day or two, as well as the new authorization for the remaining items left to ship. As a result of multiple shipments against one order, you will see multiple settlements for the specific items shipped in each package. Please be assured those settlements will equal the total amount of your order.

What should I do if I suspect there is a pricing error?

Prices and availability are subject to change prior to shipment. Should this occur, you will be notified by email or phone, and given the option to accept these changes or cancel the order. We can't confirm the price of an item until you order; however, we do NOT charge your credit card until after your order has entered the shipping process. Despite our best efforts, a small number of the items on our site may be mis-priced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. All orders are subject to our approval. We reserve the right to limit quantities. We reserve the right to cancel any order. We are not responsible for typographical errors.

What are the limits on gift card amounts?

The minimum amount of credit issued to a gift card is $25, maximum is $2,500.

Shipping & Delivery

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What are your offered shipping methods and rates?

FREE 2-5 business days
Note: P.O. Box Addresses & Military APO/FPO/DPO, Puerto Rico: Economy Shipping ONLY
2-Day Express
$20 for orders $49 or less
$25 for orders $50+
2 days if ordered by noon EST
No Saturday Delivery
Not Available for P.O. Box Addresses, Puerto Rico & Military APO/FPO/DPO.
Next Day Express
$30 for orders $49 or less
$35 for orders $50+
Next Day if ordered by noon EST
No Saturday Delivery
Not Available for P.O. Box Addresses, Puerto Rico & Military APO/FPO/DPO.

For more information, see Shipping Methods

When will my order ship and how long will it take to be delivered?

Pending order verification and credit approval, orders placed prior to 12pm, EST will be processed and shipped out from our warehouse within 2 business days.

Delivery schedules are estimated and may vary depending on shipping locations. Please allow time for credit approval, address verification and order processing. Orders that are successfully processed will ship via FedEx or FedEx SmartPost. FedEx does not guarantee when your shipment will arrive, but generally you can expect your package to arrive according to the below timeline based on the shipping method you select:

* Economy: 3-6 business days East Coast & Mid-West, 5-10 business days West Coast, 10+ business days for Hawaii/Alaska/Puerto Rico, & Military APO/FPO/DPO
* Ground: 2-5 business days
* Two Business Days: 2 days if ordered by noon EST, excludes Saturday
* Next Business Day: Next day if ordered by noon EST, excludes Saturday

For more information see Shipping Methods

How will I know if my order has been shipped?

After you complete a transaction on our site, you will receive an order confirmation. Once the order has shipped, you will receive a shipping confirmation email that includes a FedEx tracking number.

Where do you ship to?

Currently, we only ship to the United States, including Alaska, Hawaii, Puerto Rico, and the US Virgin Islands. If you are a Lilly Lover living abroad, please email us and tell us from where you'd LOVE to be able to buy!

How do I track my order?

There are three ways to track your order.
1) Log into your account by clicking on the profile icon located in the header, then Login and select "Order History” once you in your account.
2) If you do not have an account, you can check you order using our Order Status tool. 
3) Open your Shipping Confirmation email and click on the "Track It" link.

What should I do if I suspect there is a shipping error?

Whoops! In the event that we processed an order incorrectly, we will gladly replace or take back that item for a full refund at our expense. Please complete our Return Form and indicate “wrong item shipped” as the reason for the return. You can use our pre-paid, pre-addressed return label to guarantee delivery to our warehouse.

Account & Technical Help

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Who can I contact about accessibility issues I encountered on this site?

Lilly Pulitzer is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.

How do I change my login information?

You can update stored information in your account at any time! Please click on the "Sign In" link at the top of the page. Click on "Change my Email Address or Password” in your account and from this page you can edit any of your saved information.

What is your privacy policy?

Please follow the link to view our Privacy & Security Policy.

How do I join the Lilly Pulitzer mailing list and email list?

To get a squeeze on all the latest juice, join our email list by entering your email address in the email sign up section in the footer of the website.

Is it secure to enter in my credit card information online?

Yes, please see our Privacy & Security Policy

What are cookies? Do I need to enable cookies on my browser to shop at

Cookies are more than a dessert! A cookie is a small data file stored on your hard drive by websites that you visit in order to aid your interaction with the website and the website's performance. The cookie may contain information (such as a unique user ID) to track information on the pages of the sites you've visited. uses the information cookies capture to preserve the contents of your shopping bag between your visits. also uses cookies to measure activity on our site. This information allows us to make improvements and updates to enhance your experience. Parts of the site, such as the "Account" area, will not function if you have cookies disabled. You can set your browser to refuse cookies, or to alert you when cookies are being sent. If you turn off cookies or refuse them you will not be able to make a purchase from the site, nor will we be able to recognize you as a registered user to allow you access to your account information.

To enable or disable cookies on your browser, please consult your browser documentation or contact your software provider.

I'm still having problems with the website, what should I do?

Please email us at, and we'll see if we can fix the problem as soon as possible.


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How can I find a specific style/color/print/size?

Click on the Search link at the top of the website and enter the criteria you wish to locate. If you want to search a style from our catalog, please enter the style # in the search bar.

Do your styles run true to size? Where can I find size guides?

Almost all of our styles run true to size. However, we have some great tools on the website to help you choose a size that will fit. Size guides providing more detailed measurements can also be found on any of our product pages, or you can view them here.

If you are still unsure of which size will fit you the best please contact our customer service team at 1.888.725.4559 or email at They are very familiar with our products and are happy to answer any fit questions you may have.

Do you offer coupons? Where can I learn more about promotions?

No, we do not offer coupons. You can learn more about our sales, discounts & promo codes here.


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Where can I find a Lilly Pulitzer store near me?

Use our store locator to find a store near you!

What is the difference between a Lilly Pulitzer retail store and other stores I see that sell Lilly Pulitzer product?

Since both Lilly Pulitzer® retail stores and Signature stores carry tons of Lilly, they seem like they are the same, but in fact they are two different types of Lilly Pulitzer® stores. A Lilly Pulitzer® Retail store is owned by the corporation behind the Lilly Pulitzer® brand, Sugartown Worldwide, LLC and Oxford Industries, Inc. A Signature Store is independently owned by fun folks that love Lilly all across the country. You can recognize Signature Stores by their cool, distinct names and features that are unique to each one. Shop with them, shop here, just have fun shopping with Lilly!

I have a store - how do I carry the Lilly Pulitzer line?